"Service worked just fine"

Service worked for me just fine. The young lady who checked us in knew what we needed. Thank you.

"Efficient and clear instructions"

Efficient and clear instructions. Kind, patient and easy to understand. One of the Best phone instructions I have ever received.

"You have awesome and amazing person…"

You have awesome and amazing person Sandra from Texas that has helped me a few times. She took me through all of what I needed to do and didn’t rush me, I am very grateful for her support. Thank her from Jeff

"I felt like the customer service…"

I felt like the customer service representative was annoyed when I reached out for help, which made the phone call uncomfortable. It was when I asked him straight out, why he seemed annoyed to help me, his attitude noticeably changed, and he became more willing to help. While I appreciated the shift in tone, It was very disappointing that it took me addressing his attitude, for the situation to improve. Not cool. My suggestion for that specific employee would be, If you’re not happy doing what you’re doing, it’s probably time to make a change. A positive attitude goes a long way!

"Great Customer Service"

Great Customer Service
I have spoken to Russell a few times and he's always helpful and polite! My questions are always answered quickly and efficiently.

"I talked with two customer service reps…"

I talked with two customer service reps and they were both outstanding. Incredibly knowledgeable, friendly, and patient. Talked me through the issue I was having and solved it.

"Extremely difficult to connect smart tv…"

Extremely difficult to connect smart tv to internet! Very disappointing! Have travelled up the east coast many times w/o any problems connecting to the internet. However, this experience was very negative!

"Extremely helpful and patient"

Extremely helpful and patient. Walked me through the entire process to make our camping better.

"Russell Saved the Day"

Russell was so helpful yesterday. He walked me through the process and got me up and running. Had so much trouble getting it to work. He saved the day. Thank You Russell.

"Good service"

Good service. Russel got me hooked up again, explaining how to avoid getting kicked off the Tengo network. MAC address.