"AVOID"

AVOID. Wish I'd read the reviews before ordering. Bought 2 cans of expensive colour matched paint. Gave the registration number and paint code. It was the wrong colour, several shades darker than it should have been. Not fit for purpose. The spray was intermittent and poor quality. Hours of work down the drain but we had to use it because it was ordered over 30 days ago. Poor customer service and poor product. Buy elsewhere.

"Ordered in July"

Ordered from these on the 27th of July, haven't received anything. Managed to get through to Hermes who they assign delivery too. But they don't give them the package.
I own a spraying business in manchester with over 40k followers on all platforms of social media, this is something I have never done, but after seeing these reviews and my personal experience, I feel I am going to have to publicly shame this company.

Update:
A member of customer services reached out to me said there had been a problem with the delivery company, and within 36 hours the product was here.
As promised.
I Cannot fault that.

Yet to use products yet but will update.

"Similar to a lot of comments posted."

Similar to a lot of comments posted.
Took me almost two weeks to get a touch up pen and their customer service is next to zero.I was also asked to go searching for it after they assured me it should have arrived but first one went missing in transit. Yet to check the colour for match but not full of confidence on that after reading others comments so I’ll be testing an inconspicuous area first.
In short I won’t be using again.

"don’t use this company had used…"

don’t use this company had used delivery company delivery parcel and was left outside front door on busy road and parcel gone won’t re send or refund not good enough

"Looks like a scam company"

Looks like a scam company! I placed an order which I have never received. The Royal Mail Tracking number provided is not recognised. There is no response from the customer service email and the company phone number is on an eternal phone loop with no possibility of your call being answered! Don't waste your money here!

"I ordered a touch up pen from…"

I ordered a touch up pen from Paintnuts, was quoted a delivery date and tracking number, neither the tracking number worked on royal mail and delivery date missed by 3 days.
When it arrived the lid would not come off, i had to use a screwdirver to get to the fine brush, however i cannot unscrew the larger brush, i'm not a wimp ( an engineer for 30+ years, even using pliers it will not budge. I am going to have to cut the lid off and use another brush. will not use these again , sorry

"Awful service"

Awful service. It seems to be an increasingly common theme to pay £3.99 for first class postage and yet they pay £1.50 for Royal Mail anytime service. When questioned the response was as if a 5 year old child was emailing and they can’t see the what they’re doing is unethical and wrong . Avoid

"Don’t listen to the “good” comments"

Don’t listen to the “good” comments, I did and I regret it. Paid for 3-7 day postage after 2 weeks nothing had come so contacted them, they asked me to check with next door, I then asked for items to be resent waited another week and only the paint came even though it had a order slip in the box saying checked TWICE! and I big tick to say order correct, again contacted them and they sent rest of order, waited another week and a half to get that, used on the car today, NOT A MATCH AT ALL! what a load of bull We match the car reg my foot, so glad that I only tried it on a small spot first. DO NOT USE THIS COMPANY!

"Awful service."

Ordered a colour matched pen and got told it can take between 5-7 days. Here I am nearly 2 weeks later and nothing, their tracking system does not work and they could only answer with it'll be here within 48 hours... 3rd time they have said this. I just pray its the correct colour.

"Faulty Aerosol Touch up Paint Cans"

Purchased an aerosol can of touch up paint for my Kia in November 2021. Did not use it till July 2022 to ensure ambient temperature was high enough as per instructions. Found can would only dispense gas and no paint. Was advised to leave can turned upside down for 30 minutes but this made no difference. Was also told their aerosol paints could not be expected to work properly after 8 months as they clog the tube inside the can. Despite this they print an expiry date on the bottom of the can giving a shelf life of 10 years! Other paint aerosols I have which are several years old still work. They were unwilling to exchange or refund.
There are other more reliable and reputable companies from which to buy paint. Can't recommend Paintnuts.