"worst online shop and service"

worst online shop and service, I returned item and paid postage by myself in August,but I still didn't get a refund, extremely sucks experience.

"ARE YOU KIDDING ME"

ARE YOU KIDDING ME! You cancel my order at 1:30am. It has taken me 3 days, an email and 2 days worth of being on hold on the phone and your live chat for OVER 3 HOURS. all i want is a refund and you proceed to tell me that i need to contact my bank to cancel an order like WHAT THE ACTUAL F. On top of that you close the chat box on me when i just waited three hours. I can’t Fing Believe it. You are a joke of a company, I can’t imagine how many people you have Fn scammed with this bulls**t. GIVE ME MY REFUND.

"Worst online eCommerce experience!"

If you are looking for the worst online eCommerce experience then look no further then Crocs Australia online.

No email confirmations on orders, in fact you get zero emails regarding your order, processed, canceled or otherwise.

They pick and choose to reply to your support requests.

They cancel your order without detailed explanation even when asked what the actual issue is with the order.

They do not offer PayPal as a payment, just mind blowing!

Shop elsewhere if your are looking for their product.

"They don't give you an order confirmation email."

Made an order. No confirmation email so never got an order number. No charge to credit card so I thought I didn't actually confirm the order. So I made another order ( big mistake). They ended up sending the original order a month later, but wouldn't cancel my next order. I had to pay return shipping to return the order. Super unimpressed. Shoes are nice tho

"Good product, average service"

The shoes are great! Hiker style is nice and grippy. Super comfortable and the quality feels good. The shipping was slow… 10 days when the website said they were in stock. I expected a better experience from Crocs, it felt like I’d purchased from a cheap reseller. But the product is fine. Just don’t order direct if you’re in a hurry.

"DON'T ORDER DIRECT...!!!"

DON'T ORDER DIRECT...!!!
Great product, poor service, do yourself a favour and buy from a reseller. Waited 16 days after ordering an in-stock item only to be cancelled due to no stock, WTAF...? False advertising for starters, I then ordered through a reseller who was $10 cheaper and shipped within 24 hours. Not a good look when a company with a great product has the worst service, won't be supporting the manufacturer direct in the future...

"order never received"

ordered 2 pairs 21 days ago, never got a conformation email, im lucky i took a photo of the order number, waited a week, went onto online chat to ask whats happening get the response oh wait a few days and come back so we can check okay cool i can wait, few days later online chat again same response but with oh processing is delayed a few days its normally 1-3 days now its up to 6 cool ill talk back tomorrow if its not shipped, which i did to get told to ring them, so i called up get the run around and told to call back again!
ive called back so many times in the last 21 days its not funny, always asked for a supervisor no matter the time of day to be told they never had one on not even a team leader, i called up again today and they have now told me oh your order was cancelled 2-3 days ago and your money should clear in a few days?? i called yesterday and got a different answer, im not hopefully for a refund because when i said i was putting in a complaint to fair trading the lady on the other side pulled the im sorry i cant hear you hello hello?
will never buy from them again its all just a scam, i couldn't even speak to someone in australia and was getting hit with all the time zone issues,
if you need the customer protection team, call between 11pm and 7am!

"Worst Shopping Experience Ever!"

I made an purchase order on their website on 20 September, there has been no correspondence or update since then. I received an email this morning advising that my order is cancelled without any explanations. This is the worst online shopping I have ever experienced. The sale is a trap that just waste your time. I will never purchase from this scam again!

"Waited over a month just for them to cancel my order"

I placed an order on the 1st of September and had to reach out to customer service 6 times they are impossible to contact, and gave inconsistent excuses as to why my order had not been sent, eventually they cancelled my order due to a “technical” error. Don’t bother buying directly from crocs.

"I should have read the reviews..."

I should have read the reviews before ordering... I decided to purchase from the Crocs Online store as they had a fabulous discount deal and many designs to choose from. I ordered a pair of crocs ten days ago and they still have not sent through an order confirmation. I am left with an order number (given after checkout) - nothing else. I contacted Crocs Customer Service to enquiry about the order and request for an order confirmation. They responded to my enquiry in 4 days and stated that they were "experiencing some shipment delays due to a logistics system update to serve you better" and that there would be "up to 10 days delay in processing and delivering your order". I am still waiting for my order confirmation and product...

*UPDATE (2nd October 2022)
I received an email that my order was cancelled and not processed due to system updates. "The pending charge should be cleared automatically within 3 business days".

I waited weeks for nothing...

If you urgently need a pair of Crocs and do not want to deal with stress, I suggest you purchase it at a different store.