"They dont process returns"

This review is for the company itself (Crocs) not their products. This has happened to me twice now. I have purchased from the Crocs Australia website and then returned the items for a refund. After 6 weeks the refund has not been returned to my credit card; and as I had tracking on my return I can see the date it arrived back into their office. The items were returned immediately to them and also in the original packaging with no damage. Once I contacted them via live chat querying where my refund is, they refunded my money. Be prepared to wait 1 hour on live chat waiting for them. So if you want to get your refund you MUST contact them and demand it back, they will not issue a refund otherwise. They appear to work on the theory that most people dont check their credit card statements and just assume that they will get their refund; so Crocs get to keep the shoes and your money. Very deceptive.

"Fraudulent business practices"

Fraudulent business practices, order weeks ago- sold to me but now "out of stock", no refund offered. Now sending the wrong size shoe (allegedly but still no tracking code), want me to pay to send them back...why not just cancel the order rather than sending the wrong thing. Escalated to the ombudsman.

"Terrible customer service- no idea where my order is and no way of contacting crocs"

Terrible service, no way of contacting crocs if your order is not as it should. I'm still waiting for my sons shoes that was ordered over a month ago, I have no idea where they are or if they are even on their way. I've tried to call, chat, email, no repsonse. Very frustrating, I will never try this online store again. Worst customer service I have ever experienced

"Just received new crocs for my son"

Just received new crocs for my son. They arrived quickly (within 3 days) and in perfect condition. We were worried after reading so many poor reviews but we rate this website /company 5 stars!

"D grade phone service. Quick enough to take your money."

After purchasing a pair of crocs online I need to get the next size. As they were a gift for my mother in a rural location and sent directly to her I attempted to call the customer service number to assist her in exchanging them.. One hour on hold on Wednesday before being disconnected, rang the sales line this morning with the same annoying Yankee drawl recorded message. Gave up. Will try to talk my mum through the returns process via photos and phone

"Would give zero stars if I could"

Would give zero stars if I could. Dismal online service. Ordered 3 pairs online and paid in full. Received 2 pairs in post. Still waiting for refund for 3rd pair they cancelled on me. Customer service is non existent. I had thought Crocs Australia were a reputable company but my experience and that of others here clearly shows otherwise. I certainly wouldn’t recommend their online service to anybody. It’s best avoided if you don’t want to lose your money.

"Dont order from them I’ve been a croc supporter and ordered…"

I’ve been a croc supporter and ordered online NEVER AGAIN !!! Had kids sent instead of what I ordered for myself, have emailed over a week ago with no response, their customer website doesn’t work, their contact phone number isn’t connected...how can they get it so wrong with everything there doing ?? I can’t see them returning my email as to what I’ve read in the reviews.
DONT ORDER FROM THEM

"Long time customer but… NEVER AGAIN!"

I’ve been a long time online customer of Crocs Australia online without any issues prior to my last order. I will never buy from them again! I ordered 3 pairs of crocs and 4 Jibbetz on the 24th of Nov 2021 some of which were Christmas presents. My previous orders have always arrived within 1 to 2 weeks max but when they didn’t arrive I put it down to covid and the post being busier than normal but still expected them to be here before Christmas as was promised by Crocs when I ordered. On the 19th of Dec my order still hadn’t arrived and I hadn’t received shipping confirmation either and my order was still was saying “processing” on their website. So I contacted Crocs via email & 4 days later I received an email from overseas. The person clearly didn’t speak English well and he wasn’t helpful at all! Finally I put in a dispute with PayPal just to get a response and he sent back the same thing. “Your order got lost and we’re out of stock so can’t reship sorry” now how could my order be lost when it hadn’t been sent? And also they had all stock still showing on their site! I persisted and wrote back again which is when my email bounced back because his inbox was full! and I realised that not only did he not speak English well but that he couldn’t speak English at all! and was using Google translate to translate everything to and from English to Portuguese! So I went back to the crocs site and put in another email! Finally my order was showing as “order processed” although I still didn’t hear from Crocs until January 2022 after my items had finally arrived in the 2nd week of Jan. Then when I went to try my new Crocs on in the same size and fit I always buy they were too big! They are 1-2cm’s longer than all my other Crocs that fit me perfectly in a W10. I’m now having to write again to try and get a refund for faulty goods! I don’t like my chances but will try…
I will NEVER EVER buy from Crocs online Australia again, not ever! The company has changed where they’re manufacturing and also clearly their customer service is being outsourced to people who are not bilingual or can’t speak the language of the country they’re meant to be dealing with. Absolutely appalling quality and service. Don’t bother with them. If you want Crocs go in store and hope for the best there instead.

"Do not buy from Crocs Australia"

Do not buy from Crocs Australia. Am still waiting on an order from the 26/11/2021 and after being promised pre xmas delivery over their support line we have received nothing. Scam

"Ansolute terrible service do no buy"

Ansolute terrible service do no buy. No response to emails nor chat. Order not shipped after 3 weeks. Looks like this is a fake store. No ability to cancel. Rip off.