"Very helpful customer service."

Very helpful customer service.
Quality product, easy to erect.
Its great you can buy spares aswell

"Firstly I should like to compliment the…"

Firstly I should like to compliment the Service Support Manager - Julian Scriba, for his first class service and complete professionalism. He is a true asset to your company. Secondly I am very satisfied with the marquee which we purchased - excellent quality! However, there are 2 points which I feel you need to address…. Firstly the overall packaging of the product needs to be improved as in the the first delivery a number of poles were badly damaged. However, this was completely resolved by your Service Support Manager, Julian Scriba, who sent out replacement poles - many thanks.This issue could be down to the company delivering the parcels - UPS. Secondly, the various components did not arrive at the same time or indeed the same date as intimated by UPS. Had the handling of the product been more efficient I would not hesitate to award your company 5 stars.

"Great communication, prompt delivery."

Really pleased with the quality of the equipment, great communication during the ordering process and prompt delivery.

"Not content with tent. Not robust, just bust."

We have awarded 1 star as there is no option to award no stars.

We purchased a "robust" marquee costing £2,090. We selected one with a ground frame for rigidity, extra thick tarpaulin/ plastic and purchased extra straps for additional strength. This was professionally erected in our walled garden. Within a few days it collapsed and it transpired that every leg of the frame had collapsed at exactly the same point, which I maintain indicates either a design or a manufacturing fault. The Company does not agree and offered discount on replacement parts. The frame is damaged beyond repair so that was not a solution.
We are now pursuing a full refund.

"Very helpful staff"

Got what I ordered, no complaints

"Great customer service"

Great customer service, fast delivery. Ordered spare part, process couldn't have been easier or staff more helpful.

"Jacob was very helpful with advice…"

Jacob was very helpful with advice where he was able to help me with a project I am working on. Top notch service.

"The customer service was exceptionally…"

The customer service was exceptionally good. I needed spare parts to replace my damaged parts and it was easily replaced. The customer service person was very professional in his duties by explaining the service

"The items I brought are amazing both in…"

The items I brought are amazing both in quality and service, along with the efficiency that the order was delivered.

"Highly recommend"

Amazing customer service and great product. Highly recommend.