"Excellent customer service"

One of the crossbars of our tent broke during a high wind storm. House of tents customer service was excellent, they were very attentive and responsive in sending me a replacement part. We really like our tent/gazebo it works well and easy to setup.

"Customer service is exceptional"

Customer service from Houseoftents is the best I have ever experienced from any company. Period. At 12 noon the day before a big event that needed the 10m x 5m marquee we bought from Houseoftents, we discovered that one of four packages had not been delivered by the courier (fault of the courier, not Houseoftents). I called Houseoftents without much expectation that anything could be done at such short notice (and the following day was a Saturday). But I was mistaken. Customer service arranged for an express overnight delivery of the missing package (at no extra cost to me), and the package was with me at 09:30 on the Saturday morning!!! (Thank you so much Julian!) We quickly erected the marquee and it was ready for when the first guests arrived at 12 noon. Let me just add that I would award more than 5 stars if I possibly could ...

"Great customer service when I needed a…"

Great customer service when I needed a replacement part for a marquee. Jacob was very helpful and took prompt action to resolve my issue.

"Brilliant Customer Service!"

Brilliant Customer Service!

"Very good customer service"

Very good customer service

"Marquee I bought was good quality but…"

Marquee I bought was good quality but had an issue with stitching g on one of the window panels. I reported this and received a replacement panel within three days.
Excellent service.

"very helpfull and responsive"

very helpfull and responsive

"Quality product sold by quality well…"

Quality product sold by quality well informed sales people.

"Although the cover had several holes a…"

Although the cover had several holes a replacement was sent quickly and no fuss

"Quality product and good customer…"

Quality product and good customer service. This is now our third purchase from them.