"Brilliant service from B/ham "

Brilliant service from B/ham , my enquires with information to then research a certain E-bike and my choice from that advice , makes me happy bunny ,, thankyou so much Nikki ,, even after bike delivered , and used the bike , very pleased indeed ,,
I Phone up week later to ask of enquiries of products and Insurance ect was so helpful , once again thank you B/ham Eclectic Bike Shop/Nikki , all the bes , Will

"Had the bike roughly 1 month and still…"

Had the bike roughly 1 month and still waiting for parts to turn up. Called head office twice to receive the lame excuse “il speak to the shop who sent out your parcel” long story short I went to a local store and purchased what was needed. Now wanting a refund which also is taking way to long to complete. When spending £3500+ this is not the service I expected to receive.

"Cube hybrid tourers"

Bikes were dispatched when scheduled. Delivered well packaged and in good condition. Assembly was easy enough if you know the basics and watch a video or two and read the instruction manual supplied. It takes time to get into the right sections of the manual for each component. Don’t expect a quick-start guide cause there isn’t one. I was sent a link to several useful videos but only because I requested help by email. Still 5-star for price and condition.

"The good and the not so good"

I’ve waited before writing a review to ensure that it is a balanced and helpful review. What was good? The range of Electric bikes in the Bristol showroom. The knowledge and attitude of the staff in store. What was not so good? Everything stock, back office, and none face to face related.
Here’s a summary of some of the challenges I experienced: I purchased a Cube Reaction Hybrids step through using my companies a Cycle to Work (C2W) scheme and wanted to optimise my voucher, so added panniers, security, mudguards, kickstand and helmet. Having made the decision to move to an eBike and placed an order with head office, I was excited to get this home so got my paperwork in without delay. I felt from the point of order placement I had to push and chase for delivery date. I made a couple of visits into store to get a better understanding of what was causing the delay in collecting my bike. Initial delays were due to the wrong panniers frame being ordered (as picked for me along with the wrong kick stand when ordering the bike over the phone with head office). Finally, I had a collection day. On the day of my collection the time was pushed to the end of the day. My partner was driving me to the shop (we are approx. 20 miles away). I packed so I could cycle home and decided I’d better put in my helmet. Good job, as the helmet, along with the kick stand had not been delivered. Not a showstopper, but I feel I should have been informed. I left the shop at least 1.5hrs after getting there at the agreed time, it felt as though the shop struggling with the hand over and making sure the bike had all the items I’d ordered and a clear understanding of what was outstanding. As I was leaving, I had a gut feeling I was missing something pretty fundamental, and was almost out the door when I realised what was bothering me, I very nearly left without any charging kit. So, this kept me company on the journey home, thank goodness for the panniers.
During the purchase process I did make some changed/additions to the original order, other changes were due to wrong items being ordered. I swop the panniers supplier. This was not a problem and readily accommodated in store. I added a mobile charging cradle and base post-delivery. I purchased and returned a handlebar water bottle mount. I purchased the kickstand independently so it could be delivered to my home so I could fit. I ordered a helmet separately as there seemed to be ongoing challenges with stock availability. The reason for sharing this is to explain that the Bill of Material (BoM) from the original invoice to the BoM at the end of the process was different. To this day my maths for reconciling the payments I had made, plus the voucher verses what I collected given the changes made to my order still don’t reconcile. It’s not a huge amount of money so I have written this off. What is more challenging/frustrationg is that I just felt like there was a brick wall with the shop staff to even attempt to sort this out. It was like I was speaking a different language. I tried very hard to understand the constraints and reconciliation process their system uses, but however I did the maths there was/is an anomaly, which I’d detailed in a spreadsheet transposing the information from the various invoices I had. It seemed to me that the system gave a value and there is no way for the shop staff to unpick it. The shop staff seem to have no authority or ability to make any changes or get to the route issue.
I eventually took my bike to the shop for its first service. I tied this in with a week’s vacation, so the shop had the bike for 10 days. The shop was also fitting a rear light (already paid for), that fits into the mudguard & plugs into the bike system. I’d have ordered this with the initial order if I’d know of its existence. The mudguard is designed to accommodate it and it works from the control panel, perfect. When I went to collect the bike, the service had been done, the light still in its box.
Would I use them again? Only for something in stock/in store.
Was moving to an eBike the right decision for me? Absolutely! I get out so much more.

"I recently bought a bike from here"

I recently bought a bike from here. I was really impressed with the customer service provided by Richard.

"Fast delivery"

Very helpful and fast response to my query. Great service with fast delivery

"Advert was full of information…"

Advert was full of information (pictures and description ). Correspondence was good and delivery on time.

"Excellent shopping experience"

So helpful and friendly. So much knowledge of the bike, any question was answered immediately.
Bike ordered and 3 weeks later I picked it up. Rode it home and it went like a dream, so excited to at last have an electric bike. Have recommended you to a few peeps, even complete strangers....

"Very good contact from start of order"

Very good contact from start of order, even had a call after delivery to make sure everything was ok. Very friendly and helpful, pleased with the service and my lovely new e bike.

"Happy customer"

I bought a bike from The Electric Bike Shop from a recommendation from a friend. The company were knowledgeable, quick and friendly, and very helpful too. I would also recommend them.