"Good customer service and empathy"

Danielle Frost and Megan Duff have a challenging job in dealing with Resident Management committees, landlords, owners and tenants. They resolved our issue with empathy and consideration and were pleasant to deal with

"Hi I’m Saber I’m a resident of mermaid…"

Hi I’m Saber I’m a resident of mermaid house I just want to say thank you to the concierge team and Mohammed the building of admiralty quarter for helping me with problems I had in my flat the building was quick to respond and get the jobs done fast

"Very reponsive to my queries raised…"

Very reponsive to my queries raised with Danielle Frost. She repsonded quickly and with a detailed reply.

"Megan (Assistant Property Manager) is…"

Megan (Assistant Property Manager) is great! She always gets back promptly to all sort of maintenance issues, and quickly arrange to have them sorted out.

"A great service & stress free experience"

I recently had a few issues at my property, after speaking with kirsty my mind was at ease & my issues were delt with very promptly. An all round great service & stress free experience.

"I was lost on the extensive website and…"

I was lost on the extensive website and telephoned to receive assistance.
This was willingly and courteously given which enabled me to log on the next day and complete the task I had originally tried to do, with ease. I was very grateful for the courtesy and tuition.

"Encore Encore. "

Whenever I have contacted Encore I've always found them polite and respectful. Queries have been dealt with quickly and satisfactory. I have no complaints.

"I have been trying to resolve a dispute…"

I have been trying to resolve a dispute over an unjustified and unexplained charge for over 2 years. A succession of admin staff seem to have no idea of what they are doing, and simply revert to threats of legal action and yet more charges. Every piece of correspondence is an embarrassment to the corporate image. I would not deal with them if the owners committee left me with an option.

"Thanks to Ella Wallden at Encore Cambridge"

This was my first experience using the PLACES App, and I ordered two Fobs. Ella Wallden responded immediately and sent the Fobs by mail within 1 week. Unfortunately, one of the Fobs did not work at all, but following Ella's suggestion, she was able to replace the faulty Fob with a good one. The customer service was excellent, with a very kind and helpful attitude, prompt action, and a commitment to finding a solution. Thank you, Ella Wallden for your assistance, it was a pleasure collaborating with you.

"Encore continue to do a brilliant job…"

Encore continue to do a brilliant job at The Living Quarter, Nottingham with the management of the estate. Kirsty and the team always react to any issues promptly and the properties are kept in great condition.