"First time ski equipment shopper - buyer beware"

First time ski gear buyer with very little knowledge on equipment and went in to Erik's hoping to get good recommendations made for my skill set and needs. Was very transparent about not having a lot of knowledge and was initially helped by a very gracious employee who took a lot of time to make informed recommendations to me. Went into another location to actually put my order in and get some final advice on the gear I was looking to buy and was told that based on what I shared that everything was compatible and would be a good fit for me. Was also told that if anything wasn't working out once I got out to actually try the equipment, they had a seven day exchange policy to get things sorted out. Cut to my first day out skiing and I realize my boots were too big - had heel lift and lacked control. I immediately went back into the store and told the employee what was going on. Instead of honoring the exchange policy and finding me a properly fitted boot, I was told to either purchase thicker socks or an insole and to keep working on breaking the boot in. Trusting the employee's recommendation as a first time ski equipment buyer, I bought the thicker socks and went back out. However, thicker socks didn't fix the problem as the boots were still too big. I went right back in the following day to get a smaller size as the boots just did not fit and was told that because of the skis I bought, a smaller size would likely render the skis useless as the bindings would have to be re-drilled, leaving the boots off center and potentially causing the bindings to fail. I was gutted as I would not have purchased those skis had that been explained to me prior to buying them. I was also told that because of the condition the boots were in they were considered used and could not be exchanged. This was incredibly frustrating because had the employee taken me seriously about the boots being too big, at least I could have walked away with properly fitting boots through an exchange the day previously. However, because I listened to the advice to keep working on breaking them in with thicker socks, I was left with a pair of ill-fitting ski boots. Desperate to make things work, I asked the employees what they would do in my shoes and they said to buy insoles. I went to another store to pick up the insoles in my size and put my boots back on with the insoles only to have boots that are still too big. Hoping to problem solve, I called Erik's customer service line and explained the situation. At each turn explaining what happened, the employee grew increasingly more frustrated and eventually hung up on me. Now I'm down $800 for skis that only work with the boots that are too big for me and will be very difficult to resell. This is not a place for first time buyers because in the event you are steered in the wrong direction, there is no customer service to support you or meaningfully rectify a bad situation. You will simply be sold even more products to solve a problem you worked to avoid. Their practices have left me feeling taken advantage of. Wish I could have seen the reviews here detailing similar experiences before heading into Erik's.

"I was skeptical but had no issues…"

I was skeptical about ordering from their website after reading reviews. I was only ordering gloves, they took paypal and the price was cheaper than anywhere else so I did. I had no issues, kept me informed on shipping and they shipped pretty quick to the east coast. I'd order from them again.

"Terrible customer service "

Ordered a bunch of snowboard gear from their shred store website, and had my order canceled. Their reasoning was that my items were shipping from too many locations so they couldn’t handle my order. Maybe don’t offer free shipping if it’s going to make you cancel orders. And maybe don’t advertise across two websites (Erik’s bike shop and shred shop) if you won’t hold up your end of the deal.

"I purchase a bike for my son for…"

I purchase a bike for my son for Christmas. Erik's advertised it as a new bike. It was a demo bike and came with dirty tires and a scratched rim. Don't trust the website.

"I picked up my $4,000 e-bike and asking…"

Aaron at the Bayshore location in Glendale, WI was very helpful. When I picked up my bike there were some things that weren't covered and when alerted of this, the store had me come back and went over everything thoroughly. I know my bike better now and am happy with the experience.

"They just Cheat their customers with a…"

They just Cheat their customers with a promotion coupons, To get personal information. You not be able to use those coupons.

"shady "

They refused to cancel an order before it had even shipped and refused to allow me to speak with a manager. Once I asked them to cancel the unshipped, I suddenly got a “shipped” email. Terrible service.

"You can trust the bad reviews"

You can trust the bad reviews. The service was abysmal and when you reach out to them they will gaslight you.
Now I'm being spammed by trust pilot for more information or they'll take my review down. This whole experience has not been worth the hassle to shop with Erik's. Negative stars.
Erik's replied to this and just made more excuses while making up another scenario. Insanity. Leave me alone.

"I wish I could leave a Zero star rating…"

I wish I could leave a Zero star rating for Erik's bike Shop (Woodbury, MN). Ever been promised something and never delivered? Oh hey, drop you bike off and it will be done on Thursday, nope - Friday, nope - Saturday, Nope - Sunday...well...we just had other things stack in front of it (literally when they tell you that your bike is the front of the que). Caliper front brake repair - not that complicated. Over promised, WAYYYY under delivered - PLEASE TAKE YOUR BIKE ELSEWHERE.

"Sells a damaged bike and ships it to me…"

Sells a damaged bike and ships it to me damaged. Offered $20 store credit to keep the bike and stated what I'm complaining about is common with shipped from store bikes. Awful way to do business.