"Black Friday price increase"

I looked up the price of some Denby tableware on 10th November and thought I’d leave it until Black Friday to see if I could get it at a lower price. It’s gone up from £108 to £119. An increase of 10%. Perhaps it says more about Black Friday than it does about Ecookshop

"Xmas story with a happy ending"

Purchased my pre-lite xmas tree from Dawsons, was excellent value >£50 off the nearest amazon. When it arrive within 2 days, was even more impressed but checking the tree was defective. I was a bit worried but No! Their customer service department was excellent. Prompt response to my emails, even though England was in lockdown. No quibble return ore replacement. I asked for a replacement and it arrived on day and at the time the delivery team said so. Ps Tree works a treat. Happy Christmas Tom. thanks for the great service. keep it up.

"Fantastic - Kettler Palma Fire Pit…"

I ordered the Kettler Palma Fire Pit set and it was delivered and it is fantastic!!!!! they had the best online price and the customer service was so helpful, on the Kettler Furniture, how it was packaged was fantastic and the really did think of everything

"Real customer service when delivery is not quite right"

The original parcel arrived slightly damaged, which was disappointing as it was for a Christmas present. The staff were excellent and dealt with my phone-call so competently, easily and without question. The replacement was superbly packed and arrived safely in perfect condition. I cannot thank them enough for the prompt, efficient and exceptional way that my problem was resolved.
This is what real customer service is all about and alas, is very hard to find these days.
Will gladly use them again and recommend them to anyone and everyone

"Great experience"

I bought 2 sets of Gordon Ramsay dinnerware at a great price. They were well-packaged, delivered on time and with good communication. I would definitely buy from them again.

"How wonderful to see customer service…"

How wonderful to see customer service is stone dead at this store. I ordered a 6 piece knife set from ecookshop/Dawsons, it was a present for my son and daughter in law. It arrived on time in a oversized well packed outer box which I unpacked, it was undamaged. Imagine when our embarrassment when my daughter in law opened the inner box having removed the outer sleeve, all the knives were loose, not secured, they fell on the floor. Not the way to present a gift. I emailed customer services and they requested photos. I duly sent photos and received a reply stating the didn’t know the problem. Well it was pretty obvious I thought. They then decided to ignore my email so I telephoned, what a shocking response, they denied it was their fault as they had checked the internal consignment, twice in fact. The fault is not mine or the courier. It’s the second time I have received damaged goods from this retailer but it will be the last. I wasn’t asking for a return, bit late for that more a bit of understanding, why pay full price for damaged goods better shop elsewhere.

"Great customer service"

When I realised I had ordered an incorrect item by mistake I contacted them using the ‘contact us’ feature as I did not want to have the fuss of receiving the item and having to return it. I received a email the same day confirming a refund on my order, and an email explaining they had cancelled and refunded so I could reorder the correct item. I was pleasantly surprised as it was a Sunday. They solved my issue immediately and fuss free.

"Excellent!"

I emailed Dawsons for a price match re some Denby glassware last Friday. The price match was confirmed by email on Saturday. I placed my order on Sunday and received my items today (Tuesday). The extra packaging around the boxed glassware was excellent and I am very happy indeed with my purchases. I would definitely buy from Dawsons again. Many thanks for a great service.

"Very happy customer."

I read mixed reviews online when ordering 2 Hartman
Metal Garden chairs.I am so pleased that I decided to order.I ordered the chairs last Monday.I received confirmation and an email next day to say that Palletworld ,HM Deliveries would contact me.After the
Email which I received on Thursday I rang them and they arranged for delivery for today 16th October.
They kept me informed and gave me a 2 hr delivery slot.The delivery driver was very helpful and polite.
All in all a wonderful experience.I would definitely recommend to other people.I am a very happy customer and the chairs look fantastic in my garden.

"My BBQ arrived (Campingaz) which I am…"

My BBQ arrived (Campingaz) which I am overall happy with, However my item was reduced the following day by £20!
I contacted customer service to see if I could have £20 put back on my card?
To be told NO WAY! Ok could you maybe send me a BBQ item? To be told NO WAY!
VERY DISAPPOINTED especially being a new customer!!!! Bad customer service!!!