"I recently purchased a Jura E8 Coffee…"

I recently purchased a Jura E8 Coffee machine from Dawsons online. I initially had an issue with the couriers DWD delivering the item but Clare in the online sale dept stepped in and dealt with it quickly and perfectly. Its the first time i have used this company but will definitely be back, great customer service and great prices, in my opinion this is a great mix. Thank you Dawsons.

"Excellent service Weber BBQ ordered on…"

Excellent service Weber BBQ ordered on evening of 29th September. Pallet on my drive in Northern Ireland on 2nd October. Arrived well packaged with no issues whatsoever

"Amazing"

Firstly, there are some negative reviews about this company, it almost put me off but I’m so glad it didn’t and I went ahead. Please dont let some bad reviews put you off getting a bargain!

I purchased a Kitchen Aid mixer in the limited edition Dried Rose colour. I nearly purchased it from Lakeland for £599 when I found it on ecookshop for £499, a huge saving!

I’ve not tried it yet, although I purchased it originally it’s my birthday present from my partner so I’m not actually allowed it until next month :( but it arrived quickly, packaged well. If there were any issues on using the mixer it would be a kitchen Aid fault not the store purchased from.

Only downside would be that DPD left it in my porch without knocking when my Mother in law was in with my son. She obviously didn’t know it was there and my £500 mixer was left in an accessible porch for 4 hours! But that’s the delivery companies fault.

I can’t wait to use it, thank you for the great bargain.

"Cheaper and faster - great service"

I read a few negatives on here so wanted to leave positive feedback having got my furniture within a week after months waiting with another supplier. Cheaper price too - win win.

"Read the reviews before buying!"

I really wish that I had read the reviews in here before spending £2000 on garden furniture.
The product arrived damaged, cushions not matching, and one of the chairs was re packaged like a previous return (there is a theme of this in the reviews).
I reported the damages the same day, and it has taken 7 weeks to get a refund. The communication is very slow, each email taking days to get a reply. I only managed to get any real action by quoting consumer law.
I really don’t like leaving a bad review, but feel like I need to warn others.

"Worried about bad reviews"

I wanted to order crockery set in sale. I was a bit worried about number of bad reviews so spoke with customer services. They said thousands items sent out each month, some will obviously get damaged, but we expect that, there is a strong replacement service but lots don't follow simple rules. Reassured I ordered. Gods arrived after a couple of days, the manufactures packaging was in second box, then bubble wrap layer, then a third box. Nothing was broken. Kids loved playing with all the boxes and buble wrap.
Probably the best wrapped thing I've had delivered in a few years. From what I've seen they are a good company and go to unusual lengths to avoid damage in transit.

"Far far better than these reviews might suggest"

We recently purchased a large outdoor dining set from Garden Furniture World. Delivery was timely and well conducted. On assembly I discovered some serious manufacturing defects. I alerted Dawsons who said there would be a delay of a few days before they could even respond. Very concerned, I checked out their Trustpilot reviews. These were depressing. However, when Dawsons did reply, they immediately arranged for - and paid for - collection and shortly afterwards refunded our purchase monies. They did all that could be expected of a decent retailer. Maybe not all the complainers are entirely fair in their criticisms?

"Terrible and dreadful service"

Terrible and dreadful service. Two sets of garden furniture ordered, still waiting for some parts six months later. The company are completely disorganised making continual errors, they don't take responsibility and I suspect they must be on the edge of financial ruin - Just relieved have received most of my furniture before the inevitable. DON'T USE THEM!

"Terrible after care service"

Terrible after care service - a key screw of my £550 BBQ had a problem with the thread. Repeated calls and no action. Had I not fashioned a fix myself the summer would have passed by without a single items being cooked!

"Paid for an espresso machine"

Paid for an espresso machine, arrived within 48 hours. That was the only good part of the whole experience. I opened it and was horrified to see it was filthy, it had been used, the capsules were 9 months out of date, the machine still had a used capsule in it, coffee stains all over the unit, the instruction booklet was ripped, with coffee stains all over it. Called Dawsons immediately, they requested images. Sent images straight away with a covering email requesting an immediate NEW, UNUSED replacement... no response. I called a week later, and spoke to Claire who was very apologetic,she sent me an email advising she would check the warehouse and get a replacement organised.... she didn't. I called again a week later, lots of excuses, she didn't work Tuesday, she'd been very busy etc., she had lots of emails to work through, staff not available etc etc. Bottom line, she said she'd check the warehouse for a replacement, and when I pointed out she'd said she would do that last week, she became very defensive. Bottom Line, I'm having the old one collected, insisted on a full refund, and will NEVER use them again.