"Finally received le Creuset pan"

Finally received le Creuset pan, well packed and in good condition. It’s a pity that lack of communication resulted in a poor review originally

"Fantastic Service."

Fantastic Service.
Ordered on 24/6/2020, delivered on 26/6/2020. In the present Covid situation this is brilliant service. Communication was excellent.
The BBQ itself is brilliant, and it was easy to build.
Would have no hesitation in recommending this company.

"Dreadful delivery service."

Dreadful delivery service.

"Well packed and prompt delivery!"

Product was extremely well packed ( 4 Villeroy and Boch breakfast bowls ) and very prompt delivery. The day before delivery they emailed the invoice, a returns form ( not needed ), and a notice of DPD delivery. Very impressive. DPD delivered after emailing a slot, and a photo was taken by the driver who also rang the bell. Item was left on the front door step. If I didn't live in a quiet cul de sac I can well believe the reviews of items having been stolen, but then again if DPD give you a delivery slot you should stay at home during that time slot to receive the parcel. This has nothing to do with Dawsons. My whole shopping experience with Dawsons was excellent and will use them again in the future.

"A positive experience"

I was on a desperate search for a particular set of Kettler garden lounge chairs and with Covid-19, it seemed that the whole of the UK had run out of reasonably priced garden furniture but I found the set in stock at Dawsons and placed my order even though I usually don't like ordering from companies I'm not familiar with. After placing my order I read the negative reviews and got super nervous but kept my fingers crossed. My order arrived today, 8 July and I placed the order online on 26 June (there was a 7-10 working day delivery timescale) so I thought I would write a positive shopping experience review as a thank you to Dawsons for my beautiful chairs (Kettler Lyon duo) and hopefully this might be helpful for anyone thinking of ordering from them.

"Ordered a Kettler bistro table"

Ordered a Kettler bistro table - good quality product delivered within 7 days of order and good updates from DPD on delivery

"Useless company who treat their customers like thieves"

Didn't receive part of the order but as we didn't take a picture of the order when we received it they have basically said they don't trust us. Don't use this company.

"Ordered a hartman cushion box"

Ordered a hartman cushion box, kept informed of delivery and received in 6 days, packaged well and happy with the purchase
Haven’t given 5 star as the screw plastic caps - not essential as inside are missing - probably the manufacturers fault though rather than Dawsons
I would rate them and buy again

"Possibly no stock"

They say they have stock and when you check on other sites for the same thing they are all out of stock. Reading other reviews I will not be purchasing anything

"Super efficient dealing with the problem"

I have purchased a KitchenAid kettle through the shop and two months later the plug fused with the socket. I called customer services and everything has been sorted out with super efficiency and care - just like by magic. Thank you again for such dedication especially during the current times.