"First class deal..."

Large Denby Baking Sheets ordered. Excellent price and quickly delivered in robust packaging. An encouraging experience, at a time when others with less cumbersome items to send, are proving frustrating. Bravo, Dawsons!

"Excellent service"

Excellent service. I'd read negative reviews but I'm so glad I ignored them. The garden furniture arrived 11 days after order, great product, good quality and price and hardly required any assembly - just a couple of screws on the table. The customer service was very good too with updates and responding to all my questions. I would definitely recommend them - so pleased with my furniture and superb service!

"Buyer beware"

My husband ordered a sage coffee maker for my birthday which was in stock when we ordered, four days later they emailed him to say it was not in stock. It was at an amazing price, £549 for the barista pro. How odd that suddenly it is no longer available and it will take 10 days to refund his money. They come under the e cook shop umbrella so buyer beware.

"Ordered a Cadac BBQ from Camping World…"

Ordered a Cadac BBQ from Camping World and after 7 days I was informed item was unavailable. Ordered through BBQ World and three days later I HAVE MY BBQ! Excellent service. Thank you!

"Dawsons not responding to my complaint about a missing part"

I bought a parasol and it had missing parts, Iv phoned and left messages on their email and Facebook page but they are not responding.Iv given you many opportunities to resolve this. The item was £679. So Id advise everyone to think carefully about buying from here.And I sent photos of the missing part as well. If its not resolved I'm going to come to your store in person.

"Would recommend Garden Furniture World"

Would recommend Garden Furniture World, after searching many suppliers found the product we wanted at the price we wanted to pay.
A few minor issues were dealt with to our satisfaction by Claire at their Customer Support Department.

"Fantastic experience"

Fantastic experience. Placed a delivery a week ago for a garden parasol. Order confirmation and delivery a week later with no issues. Will definitely be recommending and purchasing with garden furniture again!!

"Excellent experience"

Excellent experience - prompt delivery of my garden furniture. Good communication throughout and we were able to change the delivery date to a convenient date. Would highly recommend. My second purchase within a couple of weeks and no problems with delivery times of either order - so don't be put off by some of the negative reviews re: delivery times!

"Great products and hassle-free service."

Ordered a barbecue and accessories, the full order was around £375. Their website advised of a three day turnaround for shipping, which is good considering the current situation with the virus. Everything arrived as expected within a few days, and since then we've used the barbecue three times in a week! I'll definitely keep these in mind for future orders.

"This is possibly the worst experience…"

This is possibly the worst experience of customer service that I have EVER had from a company. I ordered a BBQ on 27th June. I got a confirmation from the company regarding the order and payment was duly taken. I have been waiting ever since for my order to be delivered. I have sent several emails. Only one has been responded to, saying that my ‘order should have been completed by now’. It hasn’t been, and no one has bothered to reply to any of my subsequent email communication attempts. No one answers the telephones and so this isn’t an option for contact. It is now 14th July, and I am having to take steps to recover my payment and cancel my order. This company is appalling and I would recommend that prospective customers look for a more reliable source for purchasing a BBQ.