"Great customer service"

Ordered a handleless pan set > handle arrived damaged > customer service asked for evidence > evidence provided > replacement sent. Overall customer experience was great and am happy with product too.

"Dawson's hire the 'A' team - great customer service"

I would like to thank both Alison and Matt at Dawsons furniture store where I bought my Kettler La Mode garden lounge set who have restored my faith in on line shopping and the human touch. After a really terrible experience with another garden company who sold me the same set, kept me waiting 10 weeks, then told me they had oversold it, I had almost given up for the summer until I saw that Dawsons had it on line and spoke with Alison and Matt. They were like the A team! They pulled out all the stops to get me the set in record time. I'm delighted with both the furniture and the service. There is a slight fault and immediately they are resolving it for me. They now have a customer for life. Thank you guys!

"Poor After Sales Service"

Contacted this retailer regarding the poor quality Kettler product we purchased from them. Not interested in the slightest in resolving the issue. Much better dealing with a reputable department store like John Lewis.

"A Bad firm to deal with"

This must be one of the worst firms I have ever had the misfortune to deal with.
I ordered a Garden set including parasol. The base never arrived, and the pole to connect with the parasol was bent, so the parasol could not be used. They have not had the courtesy to respond to any of their online 'contact us' forms that I have filled in. Do not deal with this company.

"Horrible . Stay away"

Absolutely pathetic . Bought a parasol and within 2 weeks it broke. This was the sunny spell we had and refused the replacement with an excuse that high winds led to the break.
Stay away from this store.

"Tetbury Garden Furniture Set"

My furniture was delivered as a request on my wife’s birthday a very happy lady .The service and communication was first class . I would highly recommend this company for price and quality Many thanks Mr T Cross

"Very good experience"

Very good experience. Delivered on time and as promised. A minor problem with missing cushions was sorted out very well and rapidly by Louise in customer services.

"Very good service"

Very good service, ordered a cadac and where most of the country was out of stock they had plenty at a reasonable price. I was dubious about ordering considering the high demand during Covid 19 and some reviews complaining about delivery times however it arrived with all accessories in 2 days. Highly recommend. I don’t normally write reviews but thought it was worthy considering some of the poor ones I’d like to counteract.

"Missing parts / poor service"

Ordered a cadac bbq, listing stated that regulator and hose were included. My first issue was that the pizza stone I had ordered at the same time arrived, the included delivery note stated that the delivery was of both bbq and pizza stone however the bbq was missing. It arrived the next day after an email was sent querying where it was. When setting up the bbq we found that the regulator etc was missing, so had to buy one. I emailed again and provided receipts. They eventually did a refund but that didn’t cover the cost of the parts I had to buy. After yet another email I’ve finally been reimbursed for the missing parts. Very poor customer service. I would not use them again.

"Absolutely excellent- Outstanding service …"

Absolutely excellent- from my first contact with the company ( Alison ) who was friendly , helpful and very knowledgeable, to receiving the BBQ the next day , I am so impressed with them and the goods I received, have not assembled it yet as its destined for a life in the Spanish sunshine, but it looks complete .
Highly recommend, thank you so much