"They don’t price match as advertised"

Seen a masterbuilt mes130p on their website with price match seen the same item on another site for less but asked if they could match but got an email back saying they wouldn’t match the price why advertise price match if you have no intentions of matching the price the only reason I wanted them to price match is because I wanted other items that were not available on the other site and wanted to order all my items from 1 place

"online order"

Ordered a cube rattan set online, delivery was prompt also good value for money would definitely
Recommend

"Excellent service"

I have had 2 deliveries in the last month from the BBQ store of this company and l have had an excellent experience from ordering to delivery. My orders came with DPD on both occasions and it was seamless. I was updated every step of the way via email and txt. The reason l ordered from Dawsons was because l wanted to buy from an independent and l remembered when we bought our garden furniture 5 years ago we were very impressed with the service they provided back then, so opted to use them now. I was surprised to see not all customers have been as lucky as us which is a shame. I rang the store and found the person l spoke to very helpful. Helen, Liverpool

"Shockingly bad customer service"

Shockingly bad customer service. Ordered a Traeger and a few bits from them, was told next working day delivery when I placed the order, emailed the following day for an update, no response, called they said next working day(again) emailed again, no response. I then waited 3 days, given the situation with COVID, sent an email, no response AGAIN, order finally turned up 8 days later, but only after i had to call palletways myself to see if they had my order. I have since sent a complaint email and still not had a response from that 3 days later. The worst customer service I have ever received, especially give the amount of money I have spent on the order. I assume there will be no response to this review

"NOT WORTH IT"

I ordered an Outback Jupiter 4 burner hybrid on the 16th April it arrived on the 20th April, when I got home from work I decided to unpack it, so took out all the the boxes, on checking the main body I saw that the metal on the lid was split about 15cms on side and 5cms the other i got onto BBQWorld and sent photo i was then emailed on the 26th saying outback were asking which end i replied that both ends were damaged i then asked for some verification on what was happening and they said build it on taking out the side panels i saw that one of them was crushed flat on one side and crushed on the otherside, on speaking to a nice customer service agent she said there was none in stock would i be willìng to wait till july, uummm No.
It is now getting picked up on tuesday and yes i will get my money back, but i might as well have gone to the Range or primarks for a BBQ as the quality off it was terrible and the time to sort it out even worse.

"Fantastic!!"

Ordered £500+ of Weber items as I was upgrading my BBQ. Chose BBQ World as they were the cheapest and reasonably local to me. Passed them a few times and always looked like a good set up. Needed to make a slight change to the order once confirmed and Louise sorted it all out. Fantastic service and Louise was a real credit to BBQ World. Updated me throughout and nothing was too much trouble. Awesome company, real need to support these smaller independents in tough times as the service they offer, particularly after service, is always 110%. Plus, often as cheap, if not cheaper than the high street retailers. Fab!

"The cheapest price I could find"

The cheapest price I could find. Arrived the next day, despite current delays with most other online operators. One of the best online experiences I have had.

"ON LINE ONLY"

ON LINE ONLY

Very disappointed with this place because I rang up to order some garden furniture and was told ON LINE only, i explained that I was not very confident with online shopping and could I not just order and pay over the phone as I am not sure how secure on line payments are, was told to busy to take to take orders over the phone and could I not get someone to do it for me.
I thought this was a good old fashioned shop we’re the customer was looked after but they seam to have lost the true value off customer service in these very difficult times were have found ourselves in, VERY disappointed.

"Great little garden set"

Ordered a lovely acacia garden set of 4 last Thursday, arrived today Tuesday. I was pretty amazed to be honest because of COVID-19. The package was well wrapped. The actual set is really good quality, was very easy to assemble and fits perfectly in the spot. Communication from the website was excellent, from order confirmation to shipping updates via DPD. I can see the set has now sold out on the website- my only feedback would be it would be helpful to have the dimensions listed on the product online. It may be that I just couldn't see them, but luckily I guessed right. Thanks for your great service we very much appreciate you delivering products at the moment.

"DO NOT USE THIS COMPANY HORRIBLE AFTER…"

DO NOT USE THIS COMPANY HORRIBLE AFTER SALES SERVICE HAD MISSING PARTS AND A FREE GIFT TRIED 4 3 WEEKS TO SORT OUT NOW TRYING TO SEND BBQ BACK OVER A COUPLE OF BOLTS I SUPECT ILL HAVE P[ROBLEMS WITH THIS AVOID AT ALL COST ITS A PITY AS THE BBQ WAS REALLY GOOD