"Ordered a Kitchenaid stand mixer"

Ordered a Kitchenaid stand mixer, with free edge beater, Everything in stock dispatched together, was given tracking info via DPD, Delivery time was bang on, absolute joy to use this company. So glad they use DPD and crappy Hermes

"Christie bed linen"

Very happy with my purchase. Best price and great delivery. Thank you

"This is exceptional service thank you…"

This is exceptional service thank you so much. Yesterday 19th of December at circa 13.30 I received my order of 16 quite fragile wine glasses and sadly on transit 2 had got broken. I contacted Dawsons and they offered to replace them immediately. Today 20th December at 11.00 the replacements arrived safely. P.S. I live in a Norfolk so this is amazing service. I am very pleased with the wine glasses they are excellent quality and just as advertised. I have used Dawsons for many items, pots and pans and their linen department - these shopping experiences are similar to the ones we used to get - attention, quality, and fantastic people. Can’t beat it.

"Great help from customer service to resolve this!"

Absolute waste of money! Purchased a 12 piece Denby Linen dinner set for £86.00. The packaging was wholly inadequate with only flimsy plastic sheet separating the plates, some pieces had no packaging at all! There was no ‘fragile’ label on the package...so as a result every piece is smashed to smithereens! Not great as I’d wanted to use it for Xmas. Waiting to hear back from customer service team. Update: Customer services (Adam) really helped out with this, went out of his way to get new set delivered quickly and is following up poor packaging issue.

"Great company!"

I have bought furniture from Garden Furniture World twice. Extremely happy with both purchases and the customer service is fantastic. I had an issue with some cushions missing from my latest order (manufacturers fault) and it was sorted very quickly and in a very friendly professional manner. I would definitely buy from this company again.

"Great prices and great service"

Great prices and great service. Items arrived very quickly. One item arrived slightly damaged, but was very easy to email them and they arranged collection of the damaged item and a replacement was with me the next day.

"I bought a Cadac Safari Chef 2 PRO QR…"

I bought a Cadac Safari Chef 2 PRO QR and it worked fine until the ignite device stopped working. Dawsons were very helpful but it took nearly a month for me to receive the replacement.

"Do as they wish go direct to the Manufacturer cut them out"

i bought a Kitchen Aid Kettle from them in Feb 19 it is now leaking
i took it back to the shop in Skipton to be told since its after 28days i have to get in touch with Kitchen Aid myself to sort !! (which could mean a collection from them = time off work to sort )
There is none of this info on the display or told when you are at the till ! when challenged over the phone on the fact that as the retailer they are responsible not the manufacturer i was told that the manager would call me back, 5 days later a more calls to the store i still haven't received a call back really poor service and staff and in these days of internet shopping you would think customer service would be king ! but in future i will do as they wish and go to the manufacturer and buy direct from them -silly putting there jobs at risk but am not surprised after dealing with them -the high street needs better shops to compete with the internet Dawsons oh dear

"Bought a Cadac barbecue through them…"

Bought a Cadac barbecue through them which was the best price i could find. Nice piece of kit. Heavy, delivered on a pallet which was all ok but somewhere in its lifetime of being moved around warehouses has been bumped once or twice and a couple of items were chipped. Sent email and photos to customer services and was lucky enough to be dealt with by Carol who has contacted the manufacturer and arranged replacements. Very happy

"Good experience"

Good experience. I bought a Sandwick bench and the price was excellent. The website had said between 7-14 days for delivery but actually it came really quickly in just two. The phone number doesn’t operate on a Sunday which initially made me wonder but when I rang again on Monday the staff were lovely and very helpful. I’d seen some negative reviews for Dawsons which made me dubious but actually they were fab. Their prices seem great so really I would reassure people that it has been a straight-forward experience for me.