"shop and online lovely. Customer service first class."

I visited this shop in Clitheroe and didn’t realise I’ve been purchasing from the online. Definitely my first check shop for new stuff. I had a fault with my artisan pro series blender . 10 yr guarantee. I had a dreadful experience with kitchenaid direct customer service, but Claire at Dawson’s ecookshop customer service was a total legend in her support and providing me with a direct phone number to get kitchenaid to replace my blender. It ended well, but without Claire’s help I’d have still been on hold, I’m sure! Great service. I’ve also bought new items since my blender experience and great service and delivery. I went for SMEG this time!

"Excellent service"

Excellent service. Fast efficient delivery. Order Sunday afternoon arrived on Monday afternoon and cooking Monday evening. Easy transaction - highly recommend.

"understandable delay, and great communication"

Due to current delays my order was a little later, which is understandable. Communication was prompt and clear. Having read reviews on here I was worried the porcelain items might arrive damaged but they were well packaged and perfect. I would use ecookshop again for future purchases.

"Ordered for next day delivery"

Ordered for the next day delivery like a lot of people on here. Ordered early morning 5 days ago, thought it was coming yesterday so waited in all day. Phoned customer service this morning assured me it would be here this afternoon, by 3:30pm still no contact from anyone so phoned customer service only to be told their offices are shut and to phone between 9am and 5pm (not the first time I've got this message when phoning within the correct time).

"Rubbish service and no delivery!"

My garden furniture was due to arrive this morning but because the delivery driver had one digit the wrong way round on the postcode they decided not to turn up. On contacting Dawsons/Garden Furniture World immediately I then had to call them 4 and a half hours later for an update only to be told that it wasn't them who put the wrong postcode and that it's being delivered on Wednesday (two days late). Not great service when the customer has to call a second time to find out what is going on.

I called Dawson's at 9am - the delivery company (Panther - who are just as useless) tell me that they only had an update at 11am. Two hours later Dawson's apparently only try to deal with it when some common sense would have sorted this out in minutes. After all I have the booking confirmation, my identification etc to prove that I am the right person to have the furniture delivered to. Of course, the person who they did turn up at could have signed for it and had a free furniture set.

I chose an independent company rather than someone like John Lewis as independents need it more these days. Big mistake with this company.

So I have no answer as to who made the admin error (which I accept can happen) and no furniture.

Dawson's need to remember who the customer is and not pass the buck. I don't care if your supplier may have got it wrong, I bought the product from you!

"Fantastic sheets and excellent customer service"

I bought some excellent 400 thread count and 300 thread count branded sheets and pillowcases from this company. The price was fantastic and the items are absolute top quality : beautifully smooth with a silky finish and hemmed cuff in an attractive dove grey. Just what I wished for, I'm tired of trying to keep white sheets white. Customer service kept me informed every step of the way, and delivery was as scheduled and very prompt. I am delighted and will shop with you again. 5*, well deserved.

"Our recent experience in dealing with BBQ World"

We recently purchased a Broil King Sovereign XLS 20 BBQ. We absolutely love the BBQ and have already started to use it. The people at Barbecue World were extremely patient in helping us find the right BBQ from a huge selection available for our needs. They also offered assembly, delivery and connection to our gas line which we were pleased with and took advantage of. An excellent customer experience..I recommend BBQ World for your BBQ needs and much more as they offer much more than BBQ's.

"Cancelled order without warning or written confirmation"

cancelled our order without informing us and when asked about it refused to send any written confirmation about the cancellation and refund because "we don't have the time".

"The worst customer service I’ve…"

The worst customer service I’ve experienced. They’ve sent me the wrong item and the box was soaking wet. I’ve had to pay the postage for the incorrect item and the manager couldn’t anything about it.

"Ordered an Napoleon Rogue 525 SIB and…"

Ordered an Napoleon Rogue 525 SIB and came in a couple of days. Service was great, best prices I could fine and the packaging was amazing. Great to see customer service like this and looking forward to some lovely sizzling days ahead. Also the email notifications from Palletways were really helpful too - well done