"Try as I might"

Try as I might, I cannot give any support to this company. Despite offering for sail a gaming desk "&" gaming chair at a marked combination. The chair only arrived and the alluded to 2nd package was advised as being probably the chairs assembly manual ??????.
The 75year old pensioner who purchased the combination desk and chair did so as a birthday present for her grand son.

Since that time has become very glib at fobbing her off with ridiculous excuses and stony silence.

THINK VERY HARD ABOUT THESE PEOPLE, WHEN IT COMES TO YOUR NEXT ONLINE PURCHASE. THEY HAVE A PREPONDERANCE TOWARDS MISLEADING ADVERTISEMENTS AND AVOIDANCE.

"I love Catch.com.au"

Very good offers come up and you can get known brands and designer goods at great prices. You can also get those hard to find items at times. I love Catch.

"Please be aware - mobile Phone SIM card"

Please be aware! I purchased 2 pre-paid SIM cards for my mobile phones for use on vacation in Australia. The company accepted/took payment from my UK bank account but on arrival in Australia would not activate the cards without an Australian bank account despite having already pre-paid for the cards. Their customer services did not offer any help at the time but since returning to the UK and contacting them again, a refund has been given.

"A good well-made stylish cover"

A good well-made stylish product, that provides good protection for my phone at a reasonable price, coupled with fast delivery and good communication.

"Great delivery time"

Great delivery time, good product which was exactly what I wanted! Would definitely look on Catch for future orders and would recommend to others.

"great price and service"

great price, fast efficient and friendly service. Was delivered in great time and was packed well. would definitely deal with them in the future

"Reliable"

Reliable, professional, convenient, price gouge free. Very happy!

"Taking the ‘care’ out of Customer Care"

I ordered a product first thing in the morning yesterday. I noticed as soon as the order was complete that my old address was used AGAIN. I have tried multiple times to fix this problem and delete the old address but it happens every time I make an order. Silly me for not noticing fast enough this time, I suppose I deserve what I got. I thought it would be just a matter of waiting until the helpline opened at 9 and letting them know of the error. After a couple of attempts at calling and seemingly being disconnected while on hold I finally got through at around 9:30 and was told it was too late to change the address and I’d have to contact Aus Post myself to arrange redirection. The person on the line also informed me that address changes made in the app won’t be recorded (oh! Good to know NOW) and I should’ve done it on the website. Turns out it was Couriers Please who would be making the delivery and they informed me (this morning when I was able to get through to them after a failed attempt yesterdaY) that they were unable to do anything without a new consignment number being generated by the sender (ie. Catch). I then received a photo of my product sitting on my old doorstep which is an hour from where I currently live. Customer service told me the only thing to be done was for me to drive to the house and get my parcel from these strangers. I was emailing with customer care every step of the way and receiving no response or assistance while this was going on. I’ve now requested that it be escalated to a supervisor and am awaiting this call, but honestly, I’d rather have my money back and buy from an outlet with actual customer care at this point. I used to love Catch.com and it was one of my first stops for online shopping but obviously this stinks.

"Bought one shirt from Catch.com.au…"

Bought one shirt from Catch.com.au recently and my experience was fantastic. I liked the service, quick and prompt delivery and the product reached me in perfectly good shape. I will not hesitate to buy more online through catch.com.au and will recommend anyone to use its service confidently.

"never had a problem buying anything on…"

never had a problem buying anything on catch every thing i have brought so far has been as described and i have been very happy with the products