"Incompetent and Dishonest, Customer services is the lie department."

Incompetent and Dishonest. Waiting 10 days for return slip I was promised before I ordered the more expensive disc ps5. I was told I would get a return slip in a couple of days instead the worlds most moronic business demanded a security seal photo, When they send out the ps5 with no security seal. I have been out of $650 a week longer then I should, Lied to futher by the dishonest customer support it would be handled last week , the same as they lied to me in the first placce.

They also claimed they would clearly note I was exchanging for a higher cost model and the lieing simpletons just wrote "Customer wants refund" instead.

So here you go Wesfarmers, I spend 10k a year at bunnings. Not kidding. None now, Not a cent. You just lost 10k a year revenue, It's going to Mitre10, Stratco, Total tools and Adelaide tools.

If anyone is unhappy with this piece of crap dishonest fraudulent business just stop buying anything from Bunnings or other Wesfarmers businesses... EZ.

VISA chargeback coming next week if they continue to behave fraudulently. I have call recordings. You will lose.

"I brought a “poly/cotton” quilt cover…"

I brought a “poly/cotton” quilt cover for my 3 years old bed. When it arrived the packaging stated it was 100% polyester of which if it had have been advertised correctly on the catch, I would NEVER have brought. Unfortunately the quilt was opened and washed by granny before I realised. It is absolutely useless and unusable on my little girls bed as the inner just slides and bunches up at the bottom. What a waste of $40.

"Helpful and prompt with return and…"

Helpful and prompt with return and resupply of faulty item

"Terrible delays are normal business here"

They sell you items from partners that can take 10 business days to send and a further 10 business days to arrive. My advice - screen shot the sale and take it a shop to price match.

"Good luck getting a refund!!!"

Be careful with this company. I have received a damaged pair of Birkenstocks, bleach stains all over them. Catch has insinuated that I caused the damage and offered a 25% refund!!! The shoes are unwearable. I am getting nowhere dealing with them. Just be careful and remember you get what you pay for!!!

"Really nice chair made by Giantex"

Really nice chair made by Giantex - good padding and soft gel seating. Great fabric. Giantex go out of their way to help.

"These guys went out of their way to…"

These guys went out of their way to ensure I was ordering the correct size. I have ordered belts online previously, and have always ended up with a belt that is too big. Not this time. Excellent quality as well. I will buy again from this supplier.

"Best online shopping experience"

Catch is a great on line shop to find everything you need. Been buying from them for a couple of years, all products are of good quality. Great communication with buyer. Highly recommend catch.

"Please respond to my query on order…"

Please respond to my query on order #C58838304-A

"AUOID BUYING anything from AUSWAY MarketPlace Seller!"

This rating is NOT for CATCH but for their market place seller AUSWAY........AVIOD buying anything from this company AUSWAY, they sell products that don't work and then cause you unwanted stress by making it VERY difficult to get a REFUND and AUSWAY has the WORST Customer Service of any company. ALL BUYERS BE WARNED, read the reviews of this HORRIBLE company AUSWAY before you decide to buy anything .......how CATCH allows such a company AUSWAY to SELL on their website and SCAM customers off is also unbelievable!