"Hedge trimmer replacement "

A part for my hedge trimmer has been broken essentially since purchasing it. I sent evidence that it was broken and after a bit of reminding they seem to accept that this should be replaced under warranty. Unfortunately that was back in October and I still haven't received the replacement. Each time I chase I get given a new eta. That comes and goes with no communication or apology as to why it has been missed and I get given another eta which is missed. This has happened 3 times now. I can accept that there might be some delays in shipping but 4 months is getting silly and very poor customer service so far. Will update as and when this gets resolved.

"Generator problems still not resolved from last year!"

I purchased a Hyundai generator from a third-party seller who sourced it through Genpower. Initially, the generator performed well without any issues. However, starting in October, we began experiencing some problems. Although the issues were initially minor, both the starter motor and the flywheel have now failed.

I initially contacted Genpower by phone and email, and things seemed to be progressing smoothly as I provided all the necessary information to enable our fitter to resolve the issue. However, it soon became clear that they were unwilling to cover the costs or provide any support to fix the problem. Despite several back-and-forth emails, I have made no progress in finding a solution. The last email I received was on November 7th, and since then, I have made numerous attempts by both email and phone to reach a resolution, but to no avail

I would not recommend purchasing from this company, as they fail to offer any support when issues arise. The situation is a complete shambles. I’m currently seeking legal advice to get this all resolved

If the owner or someone from customer service would like to get in contact please do Cole.macera@gcs-bc .co.uk

"Recently had problem my compressor "

Recently had a small problem with my compressor. From the first phone call with Paul then numerous e,mails to the last phone call the help and support from him was second to none also the company support in putting my problem right so swiftly was the same. An absolutely faultless experience as I said expertly guided by Paul who really from that first call I felt like I had known him for a long time a credit to the company , thanks very much for all the help and super quick resolution
Best regards to all
Neil

"Seamless replacement"

My problem was dealt with thoroughly and fairly by Poonam. Although it took some time to receive a replacement unit, it was clearly a supply issue and fortunately happened over the quiet winter period.

"20Kw heater is enough.."

We needed to heat a small workshop to help with our assembly work while outside temperatures dropped cables in the shop stiffend, thanks to the quick delivery we avoided what was going to be a difficult time.
Jade has helped and found ways by email to ensure we have the right documents and copy invoice in a timely way. Thankyou best results for us and all positives with our experience with your after sales service... Mike.K

"A good service"

The responses from Paul were speedy and the whole process was clear and efficient

"Jade was really helpful and responded…"

Jade was really helpful and responded quickly to my request. Thanks!

"Thank you Paul for your prompt and…"

Thank you Paul for your prompt and friendly service. 🙂
Mistakes are made but it is something the way they are resolved that makes all the difference
Pete

"Fantastic Customer Service from Paul"

Fantastic Customer Service from Paul

I had to contact customer services as unfortunately my chainsaw was no longer working. I have to say I expected the 3 year warranty to be an absolute beast to sort out and get my product fixed. Imagine my surprise when Paul was able to sort the whole thing out within minutes after a couple of questions and photos I had a brand new product in the process of being shipped to me. This is amazing customer service both by Hyundai and Paul - Thanks so much thoroughly recommended

"Excellent Support"

The courier company failed to deliver even though we were expecting it and there was somebody at home. I messaged the supplier and Peter Whuartohe of Genpower Ltd. responded quickly.
Peter was very attentive and helpful and kept me informed with progress updates, delivery was successfully made the following day.
The delivery issue in no way was the responsibility of the supplier, however their support was exemplary.