Genpower Ltd

Construction & Manufacturing
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823 reviews
Overall Rating
Customer Reviews about

Genpower Ltd

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paul jones

5.00/5.00

"Amazing service"

Amazing service. very happy with the repair and especially with Solomon Bido who went above and beyond to help out
Thank you all

13/08/2024

Doreen Scott

5.00/5.00

"Faulty lawnmower "

My faulty lawnmower was collected for repair and was returned within a week. I was kept fully informed regarding the collection and delivery after the repair, I am very pleased with the service, Poonam Shanto was excellent in keeping me informed by email, definitely a 5 star service

09/08/2024

AAA West London

5.00/5.00

"Excellent customer service"

Excellent customer service, great choice and very well priced.

Had an issue with a machine that was ordered from genpower. Got onto the phone, and was a pleasure dealing with their friendly customer services. Boom, problem solved very quickly and replacement arrived next day.

Couldn’t recommend highly enough. My new go to for tools

09/08/2024

Jeffrey Anderson

5.00/5.00

"Excellent response to my issues by Jade…"

Excellent response to my issues by Jade from Genpower, very prompt replies and issue resolved quickly

09/08/2024

Richard curtis

5.00/5.00

"From day 1 excellent service especially…"

From day 1 excellent service especially from customer service agent POONHAM SHANTO excellent bloke 100% genuine company very good service and kept up to date can't be more happier once again thanks to the team at genpiwer

08/08/2024

Ovi

5.00/5.00

"Good customer service "

Hyundai are having a great variety of garden tool, efficient and reliable.
Jade, thanks for guidance through the warranty process, has help me great time to to replace some of the parts

08/08/2024

Keith Ogden

5.00/5.00

"Faulty lawn mower replacement "

I bought a Hyundai electric lawnmower.After 2 months the motor failed.Craig Wiles at Genpower sorted the problem for me in 5 days he sent a new upgraded model.
Delivered to my door.He kept me informed every step of the way.Fantastic customer service.5 star service.
Keith Ogden.

07/08/2024

Qad

1.00/5.00

"Never by from genpower customer service…"

Never by from genpower customer service is zero ain’t got clue I order Hyundai carpet cleaner/ upholstery never arrived the next day showing it’s been delivered on fedex app contacted both fedex and genpower unable to confirm where item been delivered to then asking me for pic of my property and pic of my self to show courier to verify it’s been delivered to me bunch of clowns on both side . They need to prove that it’s been delivered to me not me showing them pictures of self and property they have fake signature which they are suggesting I signed

07/08/2024

Paul Harding

5.00/5.00

"Great customer service from Jon"

Great customer service from Jon. My new lawnmower arrived with a broken side panel which Jon had replaced and sent out and arrived in 3 days!!
Lawnmower is fantastic as well!!!

07/08/2024

Elliott Smithers

5.00/5.00

"Great customer service "

Had the multi tool for about 8 months a part broke when in use messaged to see if I could get a replacement and they dispatched it by the next day very simple to do thanks a lot
Shadiya Khodabocus very good customer service

07/08/2024
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