"It was handled efficiently"

It was handled efficiently and with absolutely no problems for me by Kieran Darragh. A great experience

"Quick no quibble resolution to problem…"

Quick no quibble resolution to problem fantastic customer service.

"Do not trust this company."

Do not trust this company.

No customer service, do not answer phones, cuts off when trying to call them.

Like most british companies nowadays, do not buy until you check their customer service record.

"Mixed feelings "

The helpline staff I had contact with - Jade, Poonam, Solomon, Charlie - were all helpful. Thank you to them. I was disappointed with the customer care decision that the repair was deemed not to be covered by warranty, despite being led to understand when arranging it that it would be. The details are all on the thread of email exchanges.

"Purchased a brushcutter in September…"

Purchased a petrol brushcutter from Hyundai in September 2023 it was so difficult to start I'd only managed to use it about half a dozen times,I put it down to Me being quite a small female and aged 65,I thought I wasn't strong enough to pull the rip cord adequately,obviously I dont know a lot about petrol tools etc.I emptied it and put it away until spring.I got it out in March it again was so difficult to start.When it did start it was spinning
on it's own without Me touching
the throttle.It was returned and repaired on warranty promptly with no issues at all,Craig the person who dealt with it was fantastic He kept in touch and emailed me at every stage.When I received it back on the first use it wouldn't turn off.I contacted Genpower live chat and They asked for a video so They can make a diagnosis.I was told the switch was broken and asked if They sent me a new switch would I repair it myself,I said no I cant .They were quite disgruntled at that.They asked Me to take it to a local repair shop with no mention of who's going to foot the bill,Trading standards advised against it said it could void the warranty so I pushed for it to be returned to Hyundai.They were not happy.So it was again returned but this time I heard nothing for a over a week so I chased it up to be told there must have been a trapped wire and had released itself in transit and They are going to charge Me as the repair department used an hours Manpower and found no fault despite THEM MAKING THE DIAGNOSIS OF A BROKEN SWITCH.I refused to pay on that basis and after some rather unpleasant debate the machine was eventually returned to Me with no charge.It was returned damaged.All scratched and scuffed also deep gouged scratches on the plastic handles.I complained as it was in good condition when I sent it to Them and luckily They insist I take photos before the box is sealed and collected so I have solid proof it was in a good condition.As aforementioned I'd only managed to use it about half a dozen times it was clean and in good condition. The original strimmer cord was still in place and hardly used! There was a mention of an undisclosed amount of compensation as a goodwill because of the damage but I wanted a replacement as it was ruined.They argued the toss yet again for weeks but sent a replacement finally.But the replacement on first use went through the fuel really fast and the second time I got it out to use again it wouldn't start.The choke/air filter box had fuel seeping out.Genpower live chat said I'd likely flooded it and to remove the sparkplug to let the fuel evaporate then replace it.I said I'd not flooded it.I asked my neighbour to do it for me,He said the sparkplug was completely dry as was the chamber it sat in.He pointed out that a plastic tab was missing off the top of the machine,I hadn't even noticed!Genpower said to return it and threatened to charge Me if there was nothing wrong with it again,(they persisted with this blame yet the video diagnosis was all theirs)She went on about how They'd repaired it sent it back to Me,offered to send a new switch,waived the charge for the time wasting,And that They had fulfilled all their obligations...Despite there being a plastic tab missing on the replacement machine they continued to argue .I had then had enough as they have failed to provide a product fit for purpose. They messed Me about,pushed Me from department to department and at the end of it all I still have no working brushcutter.I had contacted citizens advice centre and trading standards again who provided a template letter of a final rejection of the product on the basis it's not fit for purpose.Genpower totally ignored that email and a fortnight later after I had to chase it up yet again They said the machine has been adjusted and will be returned to me and I'm to confirm the return address which I wont.I said again I'm looking for a refund on the basis they failed to provide a product fit for purpose.She said they will not issue a refund and they have fulfilled all the obligations.I again told them I rejected the product and am looking for a refund.They totally refuse a refund and still insist on sending it back to Me.They told me yesterday that They had already gone"out of the process to accommodate me with a replacement".BUT THEY DAMAGED THE ORIGINAL MACHINE! The replacement failed too on first use.Now I'm looking for a refund as I have given Them ample opportunity to get this right and They have failed.They adamantly refuse a refund and My only option now is to approach My Bank on a section75 before going to the Small Claims Court.I feel I have been treated badly by this company I purchased a rotavator from them around the same time that works fine no issues so far. But I wouldn't go there again.
I received email on 24/7 i was offered a full refund 27/7 refund was in my account.so glad I did a review

"Very Good Experience "

Prompt delivery, excellent communication throughout, from online confirmation through to setting my delivery expectation (thank you Peter Whuartohe). All round a very good experience from this provider.

"Fast response of repair. "

I had an issue with my chainsaw and they asked me to return it which I did and the unit was returned repaired however a part was damaged during the delivery and I notified the company and I received a new part within 2 days. The service was fantastic and I would like to say that the person who I dealt with (Solomon) replied to all my emails very promptly and deserves a pat on the back for his excellent service. Well done.

"Great product. Helpful staff"

I recently purchased Hyundai lawnmower from Genpower.
We encountered a problem with the courier Fed X (TNT).
Peter Whuatohe from Genpower assisted in resolving the problem with regular communication between myself & the courier.
Thank you Peter

"Excellent experience "

Answered my questions effectively, offered instructional video that was excellent, offered to have mower repaired if I felt unable to take on task and followed up without prompting.

Very good service on this occasion and hope this continues

"Customer Services"

I purchased a Hedge Cutter that was faulty, Solomon from Customer Services was brilliant in the way he handled my problem no quibbles a new unit was delivered within a few days