"You need to pay your vendors"

You need to pay your vendors

"We made a reservation for a car"

We made a reservation for a car. The plane was late and when we got there the office was closed. Went there when they opened the next day and was told there was no car available. We honored our side of the contract but evidently AVR doesn’t feel the need to honor their side.

"Prepaid reservation was cancelled on a…"

Prepaid reservation was cancelled on a pretext and then was insulted by staff.

"Rental agency from Hell"

Rental agency from Hell! They repeatedly emailed me the same directions for how to get picked up at the airport by calling a phone number. No one ever picked up! After an hour of waiting and trying to call them I finally got in touch with someone in the reservations department who sent me completely different directions! When I asked why I was repeatedly sent the wrong information the person on the phone couldn’t comprehend my question. I repeatedly asked to speak with a supervisor, but she wouldn’t get one. Once I arrived at their rental counter at the hotel they could have cared less that I had been at the airport for over an hour after landing. Surprise surprise when I asked to speak with their manager, they weren’t there. When I returned the car, guess what? The manager wasn’t there even though I had been told they would be. What a terrible company that treats customers like crap! Avoid these people at all cost!

"Awful company, avoid!"

Arrived at pickup point to call them at 12.04pm on a Sunday following delayed flight. Recorded message that they close at 12 on Sundays even though it’s an airport pick up. No sign of this on booking confirm. No reply to email asking for a partial refund. Terrible company, do not use,

"Absolute poor service"

Absolute poor service this company gives. Located in California near LAX (Manager Alisha and others) rude classless company to deal with. They gave than 48 hours notice to let us know that because we did not prepay for our rental they will have no vehicle available when arriving. Forcing us to re-rent last minute. Never use this company anywhere at all. Horrible company. Can’t make this garbage up. It’s like the Sienfeld skit.

"DO NOT RENT FROM THIS COMPANY!!!"

The minute we arrived at Airport Van Rental on June 13th, to pick up our pre-booked van, our vacation plans screeched to a halt. There was no one there. We lugged our belongings from our rental car, expecting a quick handover, only to be met with a deserted office and a sinking feeling in my stomach. Then came the email - the one containing crucial locker access instructions, buried in my spam folder! Finally, after wrestling with a rusty key and locating the van, after transferring our luggage from our rental car to this van our relief was short-lived. The engine coughed, sputtered, and died. Two hours crawling around in the hot Las Vegas sun, with a screaming toddler in tow, trying to contact a company that didn't seem to exist, pushed us to the edge. The road side assistance that we had taken did not work either. We called the number on the back if the key for hours and only heard music.Defeated, we piled back into our friend's car, our dream vacation itinerary replaced by the nightmare of scrambling for extra hotel rooms and a looming Airbnb cancellation fee. We ended up booking 3 rooms in Las Vegas for the night, cancelled our Airbnb at the destination and made a Royal mess of the plans for our rest of our vacation. From that day onwards till date I have been trying to contact the manger of this amazing organization but no one responds. DO NOT RENT FROM THIS COMPANY. They appear cheap but they are not worth the hassle.

"The worst service i have experienced"

The worst service i have experienced. It is contactless facility in Phoenix. Finding the van was hassle at 1st, They never returned me my $200 deposit stating that gas tank was empty. This was not true.

The Van was half tank when i took it & pictures were sent too.
I filled the tank to same level before returning. They said that their agent says that tank was empty which i know is a lie.
Stay away from these scammers

"DO NOT RENT FROM THIS PLACE"

DO NOT RENT FROM THIS PLACE! Please save yourself the time & headache & spend a little bit more & rent from a regular car rental place. They take forever to pick you up from LAX. Then they bring you to the back of the four points Sheraton hotel to get your car. The same person that’s checking you is the same person running out there to get your vehicle. I paid for my reservation ahead of time on Priceline & when I checked in, the lady told me that they DO NOT rent without the additional $13.71 supplemental liability insurance. Even though my insurance covers rental cars. Mind you I did not rent a 12 or 15 person van. When I booked those before, I was told about my insurance not covering those transport vehicles. This time I only got a regular dodge minivan, and I was still charged an additional $68.55 for the SLI. What am I supposed to do when I’ve been waiting all this time to pick up my rental car, decline it & allow them to cancel my car reservation that was already paid for? It is the biggest scam & I should’ve read these reviews before renting from them. I have absolutely learned my lesson & will never rent from them again. I’m still disputing this extra charge with AVR. Do yourself a favor & rent with someone else who won’t scam you! Also the van was not cleaned at all. DO NOT RENT!

"Horrible and dangerous experience "

Horrible experience! I really wish I would have read reviews before booking via Kayak.
First it took over a hour for the shuttle from the airport. Apparently they offer this service via the hotel the rental location is located in. Tried calling numerous times and no answer. Finally talked to someone who said 10 minutes, took another 40. Once we got there the car they gave us was dirty and had scratches and dings all over it. Check with your insurance company that they cover rentals. Because we were unsure we felt pressured to purchase theirs for additional $100.
As soon as my husband started driving the car he told me it didn’t feel correct. We drove for about a hour, the car definitely was in need of serious repair. It was actually endangering our lives as it would not respond when you stepped on gas, and then would surge fast.
Of course no answer on the way phone lines. We went all the back almost 1.5 hours at this point due to traffic. They really were not concerned,
and only because we insisted on a new rental, they gave us one. Also acted like it was a big favor because upgraded. The new one was fine, although also dirty and damaged. The entire 9 day trip I felt unsettled if something was to happen what would we do. I wanted to return one day early, but of course was never able to talk to anyone. When we did return it, the lady didn’t
Want to come out and inspect the car with us.
We refused to leave until they did as we didn’t want to be charged for the damage that was already there. HORRIBLE company that had no issue putting our lives in danger, never apologized either