"Great service"

Helpful, understood and resolved the issues quickly and courteously. Very patient and friendly service again from this company.

"Great guidance selecting system needs"

Great guidance selecting system needs

Excellent response to monthly testing

Love the opportunity for multiple satellite wall mounted alarm buttons in case of emergency in any internal rooms

"Excellent Customer Service"

My mother's Bay Alarm device was not working. Able at customer service was extremely helpful. He had me try several solutions, he talked me through every step, and explained how and why we were trying different things. At one point he put me on hold to research the landline provider my mother has and the modem to see if they were an issue. After 45 mins I asked if there was a different device and he said we could go with a wireless/cell phone device. Which we did. Able was so patient as I asked questions and I repeated directions back to him.
A company with good customer service personnel and a good product are my reasons for choosing a company. Bay Alarm has some of the best customer service personnel .

" issue"

Rep took the to explain my issue.

"The initial charge to the credit card…"

The initial charge to the credit card was duplicated. It was quickly reversed.

"Activation was easy"

Activation was easy. Response was very quick.

"Suspending service for one week."

I was needing to suspend service for one week because my aunt is coming to my house. She was very helpful and gave me information so that when I brought my aunt back I could plug the unit back in and retest.

"I'm 86 with hearing aids"

I'm 86 with hearing aids. Customer service rep had slight accent. Had to ask him to repeat conversation several times. When I tested device volume was OK. Device is now charging. Flashes red and briefly blue. Rep told me this is normal.

"Abel responded promptly and helped me…"

Abel responded promptly and helped me in updating my mom’s emergency plan and setting up & testing the device. Thanks Abel!

"Initial Experience"

Your staff was great through the process of ordering the equipment. Unfortunately my sister is not able to stay in her home and will be going to an Assisted Living facility.