"Terrible but agent rescued the experience"

It took me four attempts to reach the correct department as there is no direct phone number. The representative rescued the experience by being well informed, polite, and professional.

"Good service"

Good service

"Top notch customer service"

I selected Bay Alarm Medical for my elderly father a couple years ago for having the highest Consumer Reports rating but also for meeting all of my criteria when comparing the top 5. We recently changed out the device after a cellular connectivity issue but I still had concerns, eventually being escalated to a senior representative who went above and beyond my exceedingly high expectations to troubleshoot until I felt comfortable. It’s such a pleasure working with a company that places such a high value on customer service.

"I called the number you left and we tested the battery and all was fine"

I got an email this morning telling me that there might br something wrong with my alert.

"My customer service representative was…"

My customer service representative was very friendly and made my transaction for cancellation smooth

"Super service"

The service provider was great and answered all questions relating to your notice of low battery and possible problems.

"CS is very helpful"

CS is very helpful. Walked me through the whole setup

"Quit sending me meaningless emails!"

Quit sending me meaningless emails!

"Call with questions re new device "

The technical support person, Chris, was extremely patient. He was very knowledgeable and answered all of the questions regarding my new device.

"Update device"

Roy - The customer service rep who assisted me was polite and knowledgeable. The wait times were very short.