"Dominique was awesome"

Dominique was awesome. Very patient and explained things clearly. Knowledgeable.

"Robots Do Not Work "

I was trying to set up the device for my husband and couldn't access the plug-in prongs. The robot I spoke to was HORRIBLE. I couldn't understand him nor did he have an answer to my questions. This is a very bad business decision on your part to use robots when your main callers are older people. I'm sure even young people would be offended by your robot. I was planning to recommend your company to friends, but now, given my experience, I definitely won't

"Thank You"

I never had to call you in an emergency but when I had to be away, and I would call to let you know, someone was always very polite and kind with me.

"Quick answering questions etc…"

Quick answering questions etc…

"What a nice and helpful man"

What a nice and helpful man! Walked me through all the help I needed on a lost device! For someone who is not media savvy this was a help beyond what I expected. You have a wonderful employee and I thank you for your professionalism and kindness! I will be recommending your services. Thankyou!!

"Excellent customer service"

Agent was very professional and extremely courteous.

"Bad company policy"

We have an extended warranty and the device failed.
It is hard to believe that a $40 shipping charge is necessary for the shipping of a life saving device.
Makes little sense to us.

"Friendly and knowledgeable!"

Friendly and knowledgeable!

"Quick resolution, friendly staff"

Answered the phone right away. Assisted through testing. Very clear instructions. Calm demeanor. Perfect for helping senior citizens.

"New User with Questions "

I am a new user who was setting up my device and testing it. Sere, my customer service representative, was so nice and patient with me. She stayed on the line with me for 30 minutes while I tested all the features. I can see why customer service is highly rated. Thank you!