"Friendly unproblematic service"

Shower head gave up the ghost within the guarantee period. Two emails later I have a replacement, friendly, efficient and no problem service.
Also great that the guarantee period is five years.

"Excellent Customer service"

it is refreshing to see such wonderful customer service is still being maintained. Daniel at Hansgrohe, understood my predicament and liaised with his senior manager to ensure that I received the resolution I requested. Well done.

"very good customer service"

wrote to Hansgrohe regarding a replacement shower hose and sent a previous invoice. Received a prompt reply saying that they would replace it free of charge as it was still under guarantee
It arrived within a couple of days and working well
Very satisfied with the service and would recommend this company to everyone looking to replace their shower

"Excellent customer experience"

We had some serious issues with our shower after major works by our local water company, so I contacted Hansgrohe for help – Emma from customer support and Hannah from technical support identified the problem very quickly, and were very helpful and supportive throughout.
We’re very happy with the look and quality of our new shower head and hose, the problems we were having have gone and the new shower is working beautifully. We’re very happy customers and have peace of mind that the product and customer support are of top quality, which really gives us peace of mind.
Overall an excellent customer experience.

"Rapid, precise response"

Reply to my enquiry was very rapid and provided me with all the information I needed plus links to additional help and information on the website.

"Dealt with Daniel a Customer Technician, I emailed him a few photos of an old combiner tap I desperately needed identifying to get a part. He emailed back with all the details and link to part. Brill"

Dealt with Daniel a Customer Technician

"Problem with shower kit fixed!"

I recently had a problem with an old Hansgrohe shower kit. I figured I would try to fix it on my own and was extremely pleased with the amount of information on their website and their phone and online customer service. Given that I am clueless about plumbing, I relied on them heavily and yet they were responsive in a very timely manner and offered top quality advice. Not only are their products top of the line, but so are the people working at Hansgrohe UK. Very very satisfied customer.

"Excellent service"

Daniel answered my enquiry very promptly and was much appreciated, thankyou

"Amazing Customer Service"

Amazing Customer Service. Special shout out for Lewis Kyberd. Solved my problem immediately and despatched replacement part which arrived the next day. Could not have been better.

"Outstanding Support from Ben Bushell at Hansgrohe"

We recently had several issues with one of our newly installed Hansgrohe shower (Axor Shower Select ID), and over the course of several months, Ben Bushell provided exceptional support in helping us resolve them.

From the outset, Ben was incredibly helpful, patient, and understanding. He took the time to diagnose the problems accurately, source the necessary parts from the relevant departments, and guide us through the installation process—all while ensuring everything was explained clearly, even to a complete novice like me.

His consistency and dedication in seeing the issues through to resolution were truly commendable. Thanks to his support, our shower is now working perfectly, and we are immensely grateful for all his help.

Hansgrohe is fortunate to have such a knowledgeable and customer-focused team member. Thank you, Ben!