"We ordered 2 vanities for $80 each"

We ordered 2 vanities for $80 each. Several hours after the purchase was made and charged, we received an email that the product we ordered was out of stock. 15 minutes later, the vanity was listed on their site for $209. So it wasn't out of stock, they just wanted to jack the price up. We called the 'customer service' number, and the guy said that is just the way it is, even though this is a clear violation of the DTPA-Consumer Protection Act. I think this company is a great candidate for a class action DTPA lawsuit. NEVER BUY ANYTHING FROM THESE CROOKS!!! BUYER BEWARE!!!

"Quality was disgusting."

Quality was disgusting.

"Not happy!"

I used to think highly of Wayfair. I received my rug the other day, I ordered a black one, they sent me a blue one. At first I liked it anyways but decided no I don't as I keep staring at the blue it doesn't jive with my other furniture. Very disappointed they can't even pick the right color. I'm going to sell the rug for half the price I spent for it

"Wayfair pick up disaster "

Scheduled a return pickup for the company Perigold on 12-21-24 Wayfair did not come get the merchandise, never called & lied about why they didn’t pick up the merchandise. They don’t keep the pick up schedule, and give you the run around with ass of excuses. I will give Wayfair -1 in Return Policy & customer service. Please consumers, let’s use our platform to put Wayfair out of business bc they believe in JERKING over the customers with no Vaseline. PLEASE STOP using Wayfair !!!!!

"I purchased livingroom curtains"

I purchased livingroom curtains. They are perfect. They were delivered when they said they would be too..

"Very disappointing customer service + shipping timelines"

I placed an order on December 4th, and it still hasn't even left their warehouse as of December 22nd. Reaching out to customer support about it has been incredibly frustrating, as I don't believe I've even been able to speak with a real agent — it's all AI bots.

"I ordered a sliding barn door from…"

I ordered a sliding barn door from them, which took a very long time to get delivered, and when it did, it came without any of the hardware to hang the door. I called every single day and they kept telling me someone would get back to me. The answer is no you cannot actually talk to anybody in the resolution team and the other people who answer the phone can’t help you with the resolution. So they make it virtually impossible to talk to a human being about your problem. Then the resolution team makes it so difficult for the actual customer. They want you to send pictures of the missing pieces. How am I gonna send pictures of the missing pieces because they are missing! I will never order anything from Wayfair ever again. The resolution team contacted me saying yes we think we can get the hardware for your door but not until mid January. Which should be a couple months after I ordered the door. Totally unacceptable! The customer service is one of the worst I have ever experienced! I also bought a toilet from Wayfair, which came broken, but they didn’t deliver it and then when I asked for a new toilet, they said it would be a few months so I ended up having to buy a toilet from a showroom around where I live . I am so done with Wayfair and their bull crap that they try to give you. The resolution team is of zero help. I don’t know why they call it the resolution team, they should call it the torture the customer team.!
Please don’t order from Wayfair if you want to have a good experience. If I could give them a minus star I would’ve.

"Disappearing Chair "

I have used Wayfair a lot in the past but just recently purchased a dining chair that ended up being allocated by FedEx. Wayfair customer service was no help. I will never buy from this company again because they use FedEx. Update on order: FedEx tried to deliver 10 days late and I refused shipment. Now they are still trying to deliver a chair 13 days later. I've already moved on and purchased another from Amazon.

"Promised a 15% discount…"

After being promised a 15% discount they came up with excuses for not giving it. Also check prices. Walmart an Costco both had a far better price. Shame on me for not checking.

"Terrible customer service"

I purchased a night stand from them and it arrived with a huge visible crack to the side of it. I contacted customer service and they never responded to me. Worse yet, I posted a review with photos and they published it but about a year later I see they removed my review. I had purchased a head board and bean bag with them with no problems but after this experience I would not buy from them again and I would not recommend them.