"I purchased a desk from Wayfair among…"

I purchased a desk from Wayfair among other item. When unpacking the desk, the leg was damaged. I called Wayfair and they had to let the manufacturer know. The manufacturer came back wanting to send a replacement part or 30% refund. I wanted to return it and get a full refund and I’m getting resistance from the manufacturer. Be cautious when buying from here. If not happy, returns are not easy.

"Would give a zero if I could"

Would give a zero if I could. I've been a consistent customor for years, ordering thousands of dollars worth of furniture - never again. I ordered a set of two red leather chairs. One cushion was destroyed on one of the chairs by a dog. I called to ask for a replacement cushion. The first time I called I was told they would send a replacement at no charge. That's great, but I'm happy to pay. However that call got disconnected before we finished. Called for the third time (disconneted on second call as well) and was told they will not report a problem or request a replacement becuase it's been past 30 days. Even though I will pay? Blaine then suggested I buy two new chairs, which cost almost $1000, even though I only need one seat cushion. The policy is beyond absurd and his suggestion ridiculous. Regardless of how long it's been since a purchase is made, Wayfair should assist with replacment parts, especially if the customer is paying for them! The customer service is a joke. They've lost me as a customer forever.

"Theo and Curtis - Lenexa Kansas"

Theo and Curtis were the drivers for one of my larger orders. I needed to change the delivery and Theo was amazing helping me change the date AND location for the delivery to get it here around the holidays. He was so kind and professional! It’s been a while since I’ve had such intentional customer service!

"Horrible"

Horrible. Ordered inflatable hot tub, heater went out two weeks later. Wayfare said they would send a replacement heater, than 3 days later cancelled the order.

"If I could rate a ZERO I would"

If I could rate a ZERO I would! I have only ordered 3 items from Wayfair, but I can promise you there will NEVER be a fourth!! I'm remodeling my bathroom and decided to take a chance on ordering the vanity, mirror, and light from Wayfair. ALL THREE WERE DISASTERS! Besides being extremely late, I could get NO ONE in customer service to ever even give half an effort at correcting either of the three issues! On the 3rd, I finally said to just cancel the order, and they wanted to charge me shipping to cancel an order that had not even shipped yet!!!! Take a second to ponder that one!! They are the most pathetic excuse for a company I think I have ever dealt with and they ha e received my last dollar! ....but I will tell everyone I know every single time I can!

"Best price, speedy delivery"

Contrary to the negative reviews (trust pilot seems to attract them), I tried Wayfair for a set of pots and pans since they had the best price. And I was very satisfied - they were shipped promptly and arrived before promised.

"BUYER BEWARE OF WAYFAIR & ITS RETURN POLICIES"

BUYER BEWARE OF WAYFAIR!
Rug color is awful - faded and washed out. Does not come close to the color on line. Buyers beware because Wayfair gives you the absolute run around when trying to return a item. Upon delivery of the rug I called to complain of the color discrepancy. Supplier indicated I would be getting a Prepaid return label. I had to call twice only to find out from a very rude customer service rep name Jo, who had the facts twisted and threaten to hang up that Prepaid label means I have to pay for returning shipping fee! Wayfair offers a 2 tier pricing return. Depends on whether Fedex picks it up or you take it to Fedex.
Free shipping & Prepaid has a different meaning to the folks at Wayfair. I will not do business with them again.....

"I ordered an electric fireplace. It fell apart as soon as we assembled it!"

I ordered an electric fireplace for $286. It fell apart as soon as we put it together! I sent a message and they told me they couldn't help me because I discarded the particular board in trash. I guess they wanted me to mail back broken cheap particular board back to them! Never shopping there again!

"Reviews are horrible"

Reviews are horrible. Your commercial with Kelly is too disgusting with her saying "fudge". We all know the word that was intended. Will not order from Mayfair.

"Poor communication, endless delays, and a year’s wait for an item "

EDITING TO ADD: Wayfair’s response is misleading. I demanded to speak to a supervisor, which is why I explicitly said “when I asked for fair compensation, my request was dismissed!” I wouldn’t be writing this review if I felt that Wayfair addressed this situation properly.

This situation is beyond frustrating. I ordered a computer desk for my work-from-home setup since I’ve been working off a picnic table. At the time of purchase, there was no indication that the desk was backordered. I decided to the wait three months, trusting it would ship as scheduled. When the time finally came for the desk to ship, the shipping date kept getting delayed—I would receive an email with one arrival date, only to get another email pushing it back. I finally decided to call Wayfair to inquire, and that’s when I was told the desk wouldn’t arrive for almost a year! Yep, you heard that right!!! I would have had to wait a whole year for this desk!

Wayfair should have been upfront about this from the start. Because of their lack of transparency, I missed out on all the Black Friday sales. If I’d known the truth, I would have canceled my order and purchased a desk from another company during those sales. When I asked for fair compensation, my request was dismissed. Despite previous negative experiences, I gave Wayfair another chance, but this is the last straw. I’m so disappointed.