"Don't Order Matching Sets!"

I ordered 4 chairs for my family room. They delivered one of the four and said the remaining three would be delivered in 2 weeks. I then received an email that said the remaining three chairs were cancelled and that they would not be offering these in the future. I asked them if I could return the chair. They said it must be packaged for Fedex to pick up. Well, of course I don't have the original box and would not be able to get one that size. They said it must be repackaged to return it. Not very helpful. Now I have a chair that won't match the other three that I need and one not easy to get rid of. This company sucks!

"I ordered a bath tray and got some…"

I ordered a bath tray and got some stupid plastic toy!! I called to complain and I got a foreign customer service representative who was I felt was less than empathetic and insisted I send the toy back.. When I refused, he transferred me to a manager who kept saying the same thing. When she transferred me to her manager I had to explain the issue all over again. This manager rudley insisted I take a picture and adt she placed me on a long hold, came back and advised Ill be refunded and then hung up on me!! I will NEVER use Wayfair again!!

"Dishonest to the Highest Order "

If available, I would give them 0 stars. Wayfair is not truthful with their estimated delivery dates. They advertise one estimated delivery date, but after purchase they extend the estimated delivery date. Promises made, promises not honored. Most unprofessional and corrupt company that I’ve ever dealt with. Their business practices are highly questionable. To anyone purchasing from them, you have been warned!!

"HORRIBLE CUSTOMER SERVICE WONT DO PRICE ADJUSTMENT"

I spent $759.00 on a bank of kitchen cabinets. I just received it 12/13 and they dropped the price to $505.00 oN 12/14 That is a huge difference. I called customer service and they refuse to adjust the price. The only way to get the ssle price is to return it and pay shipping and re-purchase it stupidest thing I have ever heard of. DONT BUY FROM THIS COMPANY!

"Refund Received"

I am changing my experience review with Wayfair. After posting the below review I received an email that my refund would arrive in 3 days, and yes it did.
I know the holidays are a busy time for all retail businesses and I did take that into consideration.

I’ve given up on getting my refund. I’ve spoken to many associates, each saying they have made the correction and my refund is on the way. It’s been way over a month.

"CORRUPT COMPANY!"

I wll never buy from this corrupt company ever again. They created 2 listings for the EXACT SAME couch I bought, with two different prices. So I happened to buy the more expensive one and then saw that there was a listing that was cheaper and when I contacted them to get a refund for the price difference they said they dont price match even on their own products even though they confirmed that it's the same couch. And their customer service made it clear that this company has no morals or ethics of any kind and are just trying to rip people off and get profit.

"Defective furniture & shipping box "

I ordered a cabinet for storage for under my TV. The box they shipped was torn & defective. The piece of furniture had cracks in particle boards. They were late getting it to me. It took 3 hours to put together the main cabinet then the hinges would not attach because they put the holes for screws so low I could not attach the doors properly. I have been on phone since Tuesday & today is Friday. They want me to disassemble & put back into the defective & torn box so fed ex can pick it up. Mind you they had me on phone on Wed & transfered me to fed ex or at leadt I thought I was speaking to an agent. I was told they were picking it up on Thursday. They knew it was not in a box. My time spot was a 12 hour window. I waited al day & no one showed. I called today (Wayfair again) & they told me fed ex could not pick up if it is not in the box. Then why transfer me to a fed ex agent & arrange for a pick up. They take no issue in wasting our time as customers. Either they are playing games or they are inappropriate/unprofessional or just don’t know what they are doing in business. Why did they transfer me after I explained I would not take my valuable time & disassemble to create a mess. Which no one showed from Fed Ex. I have cameras if Ged Ex had shown. This company is very unprofessional. They have taking points they continue to repeat. I asked to be transferred to supervisors & spoke to 3 more people but funny it was not till the 4th that they actually claimed to be a manager. So I have no idea what kind of games they are playing but it’s terrible & sad. The company had no problem charging me & sending the in a defective box & defective furniture. They won’t refund & they take no issue in making this a horrible experience for their customers. I have disputed the charge. I have wasted 4 days & over 6 hours in of talking to employees that can’t correct their mistake. This is not my issue. They are a terrible company. BEWARE OF THIS COMPANY.

I have pics of all of this. I made sure to document everything!

"Poor return experience"

Ordered a table and it was not the size the description said it was. Offered me a 20% discount. The table was no use to me so is the discount. Was told they would send me a new table. When I looked at the replacement it was the same table so I canceled the replacement. I returned the table and am waiting for my refund. I've waited days after they received my return and still not refund. I have spent over 2 hours with the "chat" agent and no resolution. I've waited for a response from the agent and they were still no help. I will NEVER order a thing from Wayfair again. Cheap merchandise and terrible customer service.

"Scam and scummy"

I ordered a swingset from Wayfair on black friday for roughly $350. My order was cancelled on 12/10 after I sent an email requesting shipping update. When I called the costumer service order I was jumped between 4 people. 3/4 told me that the swingset I originally ordered WAS instock and they were unaware of why my order was cancelled. Instead of reinstating my order all 4 reps requested that I reorder the swingset at full price which was rough $550. At first they wanted to give me a 10% of full price promo to reorder. At this point I am beyond disgusted and pissed off that they are scamming me into reordering the same product they cancelled so they can recieve full price vs the black Friday price. It took higher management and near 2 hrs for me to get price match and now my child isn't getting their xmas present until AFTER Christmas.

"I received a previously opened item "

I received a previously opened item
When asked if they would wave the $14.00 return fee it was denied. Stick with Amazon. Much easier to work with.