"If I could give a Zero I would"

If I could give a Zero I would! Ordered a Christmas tree Nov 29. Still has not shipped and the delivery date is tomorrow. Spoke to customer service rep who said it could ship anytime from the supplier. No offer to contact them or ascertain why the item has not shipped. It has had a FedEx tracking number for a week. Now will search for a tree locally and cancel the order. First and last experience with Wayfair.

"If 0 is allowed for rating"

Since I can’t just reply to Wayfair, I want to say that manager didn’t do anything except transferring me to others in customer service. This company is terrible once again. I didn’t even say that any manager is working with me but this is the worse experience I ever had. If 0 is allowed for rating, I would rate them 0. Wayfair - Order not delivered timely, customer service horrible
Dec 05, 2024
I ordered a mattress on November 27th, with a promised delivery date of December 1st. However, on December 1st, I received an email stating that my order would be delivered on December 5th. Subsequently, I received another email indicating a delivery date of December 6th. Today, December 5th, I received yet another email stating that my order will now be delivered on December 11th.

Customer service has been unhelpful, attributing the delay to FedEx mistakenly shipping my mattress from New Jersey to California instead of Michigan. They have stated that they cannot do anything about this issue. When I requested to speak with a supervisor, the customer service representative refused to transfer my call.

I am extremely dissatisfied with this experience and the lack of support from your company. I would appreciate it if you could address this issue promptly. Do not buy from them!

"Bad customer service "

Their merchandise is beautiful, good quality, and fair prices,but I can't deal with the horrible customer service. I think I just purchased my last item with them.

"Losing their touch with customer service"

UPDATE: On principle, I stand by what I wrote, but the addendum to this story is that the manager Wayfair referenced in the reply below DID resolve my issue, and left me feeling satisfied. Lean into great customer service experts like Stephen and AWAY from unempowered cheap labor clicking through prompts that infuriate rather than help.

. . . . . Original review. . . . . .

After a decade of doing business with Wayfair, I’m closing the door. Customer service, which was once great, has clearly gone the way of the cost-cutters. Long story short, inaccurate delivery information on the website, unwillingness to honor the original price when I had to re-order later in order to get the product to arrive on time, and generally surly customer service representatives across the board. I told everyone I spoke to that if they didn’t value me as a customer, I wouldn’t be coming back, and ultimately that seemed to be the decision that they were OK with. They lost me as a customer over $80, and I’ve spent tens of thousands of dollars on Wayfair. Don’t worry though – I’m sure they have 10 online rivals that are hungry for their business. Someday, maybe companies will realize that customer service, the thing that gets loyal customers in the first place, isn’t the place to cut costs. Good bye Wayfair – it was good when it was good.

"Horrible experience. Scam company"

Horrible experience. They kept changing delivery dates, then when they finally delivered the order, part of it was missing. They have made me jump through hoops to get this fixed, but never resolved anything. When I called to return the part of the order they did send, they said they were having problems with their computers, then disconnected the call. Nothing was easy. Nothing went right. Complete waste of time and energy. I would never recommend this nightmare of a company and hope you check out other sources for your needs. You may save $10 with Wayfair, but will regret it, trust me.

"They sent wrong item, and would not help, i had to communicate with manufacturer in Chinahelp"

Update: when it became obvious I was not going to be getting help from the manufacturer I called Wayfair again and asked for a refund. I did receive the refund in a timely manner and bought the chairs elsewhere, hassle free. Unfortunately it was too little too late for me to change my mind on their customer service but the issue has now been resolved.

I ordered 4 chairs in November. They were delivered over a week ago. I called to tell wayfair the day i received them that they were the wrong chairs. They sent an entirely different chair and a different color that wasn't even listed. The gal told me i had to work with the manufacturer. So I waited the required 3 days for the manufacturer to contact me via email. They wanted photos. I sent them. On day 5 I ask for an update and this is what ib received back "You ordered two boxes and both boxes of chairs were shipped to you by mistake?
Thank you for your understanding." This is clearly not going to be resolved in any timely manner.

"EVERYTHING WENT WRONG AND I AM STUCK WITH IT! "

what went wrong?
1) I bought a couch (sectional) paid over $800 for this sectional, got it inside unboxed it and took the boxes out to the recycle, started to put the couch together and one it was not as picture way smaller and it was broken the wood where you connect the back to the bottom was broken off, I got online the next day because it was already 9:30pm when i got home to put it together, got online and was speaking to a "live agent" she told me that i had to wait 2 business days for someone to get back to me from another department, I waited they emailed NOT CALLED and told me that i could either wait for someone to call me back again or I could return the items in the original boxes now mind you I already threw the boxes out and that I would have to pay to have it shipped back!!!! I then went back to there website so that I could cancel my other item and i placed a cancel on it they have not shipped it at the time and I still received the item and I went on line to send that back and they wanted me to pay half the price of the item just to ship it back to them after i canceled it and they still sent it to me!!! NEVER EVER BUY FROM THEM UNLESS YOU WANT POOR SERVICE IN RETURN.

"Worst customer service we ever…"

Worst customer service we have ever received from a company. On the Chat for an hour about a sofa table arriving damaged before they finally told us to call “customer service”. We were told they could not help with the damaged furniture and that they sent complaint to the manufacturer. Called customer service and once again got the runaround and then hung up on us. DO NOT BUY FROM WAYFAIR. I will only purchase from a local furniture company moving forward.

"Delayed Order"

Delayed Order
My order stated a delivery date and then that date came and went. I contacted the company two days later and was told I couldn't cancel the order, even though it wasn't shipped and they didn't know why. I was told I had to wait two more days and then I could. Contacted two days later and was told I couldn't cancel. It was against policy and I could return was it was (ever?) received. I stated that was ridiculous because I shouldn't have to pay a return fee for their error. No avail. The order finally arrived 2.5 weeks later and again was told they can't refund the return policy. NEVER USE THEM. I'm not a fan of the big giant online retailer, but at least they have policies in place to take care of the customer. Got my original item from another retailer and magically it came timely.

"After purchase, Wayfair constantly intrudes on my compter."

I purchase a product from Wayfair and there was a problem. First, I contacted manufacturer, but they were utterly unresponsive; so I appealed to Wayfair customer service. They interceded effectively and situation was resolved promptly. Therefore, I had a most positive experience. However, all that changed over the next few weeks because EVERY time I opened my computer (not even a browser), the Wayfair homepage appeared. I don't know why or how to stop it. Obviously, Wayfair paid for this irritating, intrusion which I HATE. I could not find contact info to complain to corporate, so I called Customer Service, which only offers 2 prompts: place order or existing order. There could be other issues, but they apparently only care about sales. I chose "existing order" only because an order is what prompted this invasion of my computer. However, the rep barely spoke English. I will NEVER, EVER use or recommend Wayfair for their intrusiveness. Without even opening a web browser, their insipid homepage shows up and there is no identified way to end this. I suggest that NO ONE purchase from Wayfair, even if products and prices are good. It is not worth it, if it means being constantly barraged by unwanted popup. My sole purchase was over a month ago and I still cannot escape their horribly intrusive marketing web.