"Promised delivery date missed so far by…"

Promised delivery date missed so far by a week can't guarantee a new date. Refuses to issue refund.

"Delivery delays."

Delivery delays. Unable to cancel. They want to charge a lot for the return once/if it finally arrives. They just say "it's delayed, wait 3 weeks and then contact us." There's not much use for a Christmas tree delivered really late, long after the "Get It By" date.

"I just saw an ad for wayfair and I…"

I just saw an ad for wayfair and I believe it was Kelly Clarkston and she said what *!%@, and I thought that that was really below Wayfair standards especially as our children are watching.

"RETURN SCAM ARTIST"

I placed an order for a sofa- then realized that the sofa is too large for the area intended- immediately cancelled the order and wayfair kept it in a pending cancellation status for over two days- I even tried to contact wayfair as I made a replacement order for 2 additional sofas that would fit my intended space. In the attached photos you can see that the sofa was not shipped just ordered and everything else happened two days after with Wayfair IGNORING my request for cancellation and moving the sofa out of a Pending Cancellation Status. WAYFAIR IS REFUSING TO CANCEL AN ORDER THAT WAS ALREADY PENDING CANCELLATION- JUST TO INITATE A CHARGE OF 80.00- THIS IS A SCAM AND I WILL NOT STOP WITH THE BAD REVIEWS ON ALL SOCIAL MEDIA AND INTERNET REVIEW SITES UNTIL WAYFAIR CHANGES THEIR FRAUDULENT ACTIONS
I received an email that the order was canceled, but then it was rejected and the pending status of cancellation was removed where you were forcing me to pay $80 to return the sofa. I have proof through email that this order is supposed to be canceled. your customer should not have to go through this crap.

"Ordered for the first time and the item…"

Ordered for the first time and the item came damaged. We didn’t even open the box; the parts were coming out the box in broken pieces. We decided hey let’s order a different item; item came broken, shelves were lop sided, the whole item was shifted and broken. My husband wanted to do a “3rd time is a charm?” I said NO! They wanted to replace the broken parts but how can we replace them if it’s broken and the whole thing is shifted!

"I ordered from Wayfair because the shipping claimed to be quick."

I ordered from Wayfair because the items I desperately needed showed the quickest delivery time with Wayfair. It is now the original date of the shipments expected arrival and the items still haven't even shipped yet. Unfortunately every day that has passed so far has resulted in my arrival date being pushed further and further out. Even though the order still has not shipped I've been told I can't cancel the order. Unfortunately this has happened a few times with previous orders through this company but I decided to give it another go.

"I ordered a stool counter height"

I ordered a stool counter height, 10 days later I received a chair, not even close, and the chair was damaged. Customer service saw pictures sent return label and processed replacement, another 10 days I received the correct stool, but it arrived damaged. Sent pictures they offered money off, I declined I want a new stool. The chat reps are idiots that get paid by the number of customers they can infuriate, I was so mad I didn’t want a replacement I just wanted to return it and get my money back, the chat rep told me it would be $27 for FedEx to pick up or $23 for me to drop off. 🤯I end up calling and thought everything was taken care of. I was waiting for my return shipping label to be sent and it never came. I come to find out it’s under review now and they won’t send shipping label, as if I’m running some type of wayfair scam, I’m treated like a criminal. I will never use them again or their sister companies. If my “review” isn’t completed by tomorrow I’m disputing charge with credit card company. 😡
Your “Resolution Team” just sent a response that it’s just superficial damage and they’ll give me 15% off. ITS DAMAGE! Again another day of no return label and holding my money hostage. I want you to put this stool in your home. Also this was supposed to be one of 8 stools that I eventually needed so even if I kept the damaged stool there is absolutely no way I’d order another 7 from you. DO NOT DO BUSINESS WITH WAYFAIR. I don’t know whose new business motto it was but they need to be fired.

"Parts Missing...No Resolution from Wayfair"

I bought two parsons chairs from Wayfair recently. I assembled one just fine but when I went to assemble the other one 9 screws were missing and two legs were missing. Wayfair refused to give a 50% discount for the chair that was not usable. They said they'd give me 25% or I could disassemble the one the I put together and ship it and the messed up one back for a full refund. Obviously I wasn't going to do that after spending an hour to put its together. This is poor business practices and not fair at all. Buyer beware!

"I actually love Wayfair for home furnishings"

I really don't understand the dismal reviews here for wayfair.com. It really makes me wonder if some other retailer is submitting fake reviews. I have purchased a couple dozen items from Wayfair. All but one have been extremely high quality. Every item was a good price compared to other retailers and shipped very quickly with great communication. Even the return process was outstanding. Yes, I had to pay return shipping cost for a very large print that we did not like, but it was very inexpensive shipping cost. Wayfair made the return process very simple and issued a credit within an hour of me dropping off the package at FedEx. They also gave me the option for the refund to go to website credit or my original credit card. I don't know what more anyone can ask.

"No responsibility taken"

Wayfair doesn't honor their own internal sales, takes no responsibility for receiving damaged or used products. I purchased something that went on additional discount before I even received it and yet when I reached out to Wayfair they said they don't honor their own internal discounts. After that discussion I opened the package after receiving it to find that the item was clearly a return. It had damage from being assembled and the set of screws and other assembly pieces had been cut open and was just tapped back together with clear packing tape. I asked wayfair why I had received a used product and they said that I would have to wait to hear from the manufacture. I would have been better off ordering directly from a place like AliExpress for hundreds of dollars less. I would have received the same (poor) level of customer service from them that I got from Wayfair. This was my first and last shopping at wayfair.