"Shopping experience is terrible"

Shopping experience is terrible—0 stars! Customer service is awful, and no one is there to help. I made the mistake of buying a $400 gift card to use at Wayfair, and it’s been the worst decision ever. Every simple purchase comes with endless problems. When I contact customer service, they just say they’re ‘looking into it’ and promise to follow up, but days go by with no resolution. It’s frustrating and completely useless. Avoid Wayfair at all costs!

"Got a bird bath"

Got a bird bath. Took along time to arrive and then it was junk. So cheaply made. It was plastic which would have been OK if it was $25, but it was more than twice that. And they charged shipping to return. Not buying from them anymore.

"Disappointed with Wayfair"

I must say that I’m quite disappointed by Wayfair’s order fulfilment process. An item I ordered didn’t arrive by the delivery date they gave me so, after several days, I contacted them and they provided a new date. Still no item, so I engaged in chat with their representative who said they would “investigate” and give a new estimate within two business days. No report so I contacted them again and, once again, was promised an “escalation” and a report within two business days. You guessed it—no report. I just completed my third chat with them and got nothing more than the same disingenuous assurances. My guess is that they simply don’t have the item but don’t want to tell me that. My advice would be that you avoid this company unless you have high tolerance for fibs and frustration.

"Appalling after care service"

I stay in Scotland and ordered through Wayfair USA to send goods to my son who stays in Portland. I ordered a triple buffet server and the wrong item was delivered instead my son received a rice cooker/steamer. I thought it would be straight forward contacting Wayfair and was directed first of all to the virtual assistant which was awful, then spoke to an actual person who was equally unhelpful. I had to upload pictures of the item received which I duly did to be informed that something had went wrong, however they did arrive later according to the assistant. I then received an email from Wayfair telling me. I had to contact the manufacturer directly. There was a phone number and email. I chose email to minimise the cost of calling USA. I send off the detailed email only for it to bounce back saying it could not be delivered as the address was wrong. I am now left in limbo. I could not find an email address for customer services in Wayfair but only a telephone number which I am loathe to call due to cost. This error was not my fault but I am left completely on my own to try to rectify. Last time I will shop with Wayfair. Great selection of goods but rubbish after care sales.

"FAST DELIVERY IS MISREPRESENTED "

Their get it fast is a bunch of BS. They don't stand behind the delivery dates advertised for their products upon order placement. False advertising.

Then, they tell you that orders can't be expedited (on their dime basically) BEFORE the item is shipped and has a tracking number. Additionally, in my case, I was able to pay to expedite. How convenient.

If you want to cancel orders/items that have not been shipped / assigned a tracking number, you can't. Or you have to wait 2-3 business days for a response.

"Render 48" TV Stand"

I ordered a "Render 48" TV stand which was OK. My issue with Wayfair relates to pricing. Before taxes I paid $329.99 for the unit and less than fourteen business days after delivery it was selling for $269.99. Wayfair refused to make a price adjustment. In my view the purchase price and reduced price were too close in time and from a customer relations point of view Wayfair should have made an adjustment. How can consumers rely the pricing???

"**Review for Wayfair"

**Review for Wayfair: Poor Customer Support Experience**

I had a very disappointing experience with Wayfair's customer support. I ordered the *Paul's Hand-Crafted Weather Resistant Floor Fountain with Light* from a vendor named Millwood Pines through Wayfair. The fountain arrived damaged and leaking, so I contacted Wayfair for support.

On **December 2, 2024**, I received an initial email stating:
*"Wayfair here! We just sent you an email with an update from our manufacturer regarding the issue with order #**********. Please respond when you can! If you don't see the email, please check your spam folder. This number isn't monitored. To reach us, please respond to the email from *****. Reply STOP to unsubscribe."*

However, since then, I have received **no further emails or updates**, despite following up multiple times. My attempts to get a resolution have gone unanswered, leaving me frustrated and with a damaged product I cannot use.

This experience highlights a lack of accountability and communication on Wayfair's part, especially since they promote themselves as a reliable intermediary between customers and vendors. I expected much better service and timely follow-ups.

If you're considering purchasing from Wayfair, keep in mind that their support may not be helpful if something goes wrong with your order.

"Unreliable Company "

Wanted to return an item that arrived broken and not as described. They asked me to text them off-site to arrange it, which seems like a weird way to return an item... they then asked circuitous questions for several hours then ghosted me. Lesson learned, do not shop here.

"Wayfair Disappoints and be cautious of Manufacturers that engage selling their products"

If you are seeking feedback and a review from as I consider quite of a handyperson with my dealings and interaction with Wayfair that may help you with your decision making with the company and its vendors, I would offer a bit of caution but the decision is yours.
I made a purchase of a bathroom vanity which I assembled but had problems with the Bathroom cabinet because the cabinet rails would not release and could not get any clarification on how to do that from the manual instructions.I called the manufacturer ECLIFE 3 times, texted and emailed them with no response.
Even Wayfair said because it is out of the time
frame there is nothing they can do to help me with my purchase. This clearly showed me Wayfair will not provide any further assistance post sale once out of the service period. I said what happens if you need to replace a part if malfunction or in need of a repair.
Well, on Dec 15, Sunday at 11:45am I called into Wayfair after unsuccessfully getting a reply back from ECLIFE.In calling their no. 323 393 8260 if in need of assistance. It appears as though that number is strictly listed for optics and actually no one responds.
I spoke with April Customer service and she elevated me to her Customer Service Supverisor who would only give me her first name Shania and not her region of ofc. as she said that was confidential. Firstly it seems that she really didn't want to be working on this day, Sunday at 11:45a as her answers were very canned and robotic with no willingness to assist. It is baffling to me that a company that represents manufacturing vendors does not assist their customers to bringing the manufacturer and vendor together and finding solutions after the sales have completed.
If you would like to engage with a company that does business this way you can disregard my feedback and baffling journey. With this particular Supv Shani, she had nothing more to offer than saying, is there anything I can help you with. My pursuit fell on deaf ears and I said even if you asked a Homedepot or Lowes salesperson about a product I don't ever recall any one of them saying we can't help you as it is out of the service period. This negative experience has led me to seeking and sourcing products in my state and doing my business working with platforms, vendors, and manufacturers that do want to help you with finding solutions and companies that do care about providing post sales customer service and being customer centric. Wayfair really needs to take a close look at how they treat their customers and equally also engage manufacturers that will care for their Wayfair customers and not go dark when customers are reaching out to them. I now understand why many platforms have displayed a 1.3, 1.4 stars for the Wayfair customer service. Just be prepared as someday your time will come.

"I just wanted to unsubscribe from…"

I just wanted to unsubscribe from getting all the unwanted multiple emails per day. They do not make it easy to do this. No button to unsubscribe. No automatic unsubscribe. Had to actually talk to an assistant and then they told me it would take several business days. Most other businesses allow you to do this with a simple click on an unsubscribe link and it is done immediately. Won’t ever deal with them again.