"Had an item that kept saying out for…"

Had an item that kept saying out for delivery but wasn’t delivered and Wayfair said they couldn’t do anything about it since item was still being scanned. So I guess my item will be out for delivery forever. I’m done with Wayfair I’ll stick with Amazon never had issues with them like I have with Wayfair. Ridiculous

"Just had first dealings with Wayfair ..."

Just had first dealings with Wayfair ...
which included 2 day free shipping.

Just learned that the the items will arrive in 12 days from date of order.

I guess the first 2 are free. Technically, the additional 10 days costs us loss use of the product.

Will avoid Wayfair in the future.
*******************

Just saw Wayfair's response: they are blaming it on FedEx. But even FedEx, & with various weather disruptions in various states, it is unlikely FedEx has a 10-day delay.

Pity we will not use Wayfair again, because they certainly have good imagination to counter their lies, re 2-day delivery.

"Scammers "

I made a purchase....my first purchase ever. Then it was canceled due to supply. But there is supply and they raised the price over $100. The customer service said sorry nothing the can do and I could make the purchase at the new price. Umm... seriously I alrordered they got the money from my c.c then they canceled and tell me to pay $100 more. This is not good.

"Rip off charges but don't deliver "

I was charged a thousand dollars got a decline error. Checked my bank account as I knew the funds were available. Have a hold on my account but no one at wayfair could find my order. Still out the grand and told to dispute it with my bank

"Why is Wayfair still selling a recalled product?"

Why is Wayfair still selling a product that's been recalled? The Caribou Murphy bed is being sold under a different label / company name (Bivens Rolling Cabinet Bed). This bed is unsafe due to it's construction and weight. The frame is quite heavy, yet it's on wheels and when unfolding it tips. It folds in half from the middle up. The mattress sold with it when I purchased it has a crease down the center making it very uncomfortable to sleep on which is the least of it's issues, but makes it a miserable bed option . Parts and pieces have broken on the bed and one of the legs has bent with minimal use. Prior to the leg bending, the bed wobbles as the design of the legs is not ideal. The best use of this bed is as an ornamental piece of furniture as it's looks nice when it's put up, but it's not functional.

The ratings are high as this looks like a beautiful piece of furniture initially until one goes to use it as a bed.

The manufacturer promised to provide a refund for the bed, but over a year later decided they would instead have it 'repaired'. They took over two years to make this change and reversal.

This was a waste of $1600.00 and I'm hoping this serves as a warning to anyone considering this product primarily to avoid a safety hazard and secondly to save anyone else from wasting their money.

Wayfair washed their hands of the safety and quality issues and will not assist. As they're still selling this product under another name, I'll discontinue doing business with Wayfair as they are fully aware of the issues with this product. Caveat emptor!!

This is a copy of the letter received:

We are contacting you to give you an update on a new Revision to the CPSC Recall Release (please see Updated CPSC Release attached).

The CPSC has analyzed our current slow financial performance of the Recall and has made a change to the scope of the remedies available. The “Return for Refund” option is now no longer available, and the “Repair” remedy is now the only option. Therefore, all customers who have previously requested a refund, regardless of when the request was made, are now only eligible for the repair remedy.

Disposing of the bed for a refund is no longer an option. If you choose to dispose of the bed, we are not able to issue a refund.

We will be sending out 3 waves of repair remedy safety devices in November, December, and January, based on the date of contact. We will be shipping your kit to the address on file. Once your kit has shipped, we will send you an email with the tracking information.

No matter where you sit on the list, you’ll receive the repair remedy kit via USPS within the next 90 days.

Once you receive the safety device(s), you will have the choice of:

For fastest service, you can arrange your own local Handyman/Technician to install your safety chain device(s), and present the bill to us for reimbursement, which we will reimburse to you within 45 days of receipt. Or;
You can wait for us to get your technician scheduled. We are handling Technician scheduling in the order of customer contact, and, depending on where you fall on the list, we could have a technician to you as early as December, and possibly as late as June or July of next year.

Once again, we apologize for the great inconvenience this has caused you.

Thank you for your patience and best Holiday wishes to you and your family.

Sincerely,

The RoomAndLoft Service Team
RoomAndLoft
phone: 800.392.0090

"Horrible return experience"

I ordered two pictures from Wayfair. Both were returned on December 10, 2024, with the request to credit my original form of payment. I received an immediate refund on December 10th for one of the pictures and as of today, January 3, 2025, nothing on the other. I called three separate times inquiring about my refund and got the same answer every time. “It’s being processed and you’ll receive an email update and your refund within 3-5 business days.” I called today, January 3rd, and was told a store credit was issued instead of my refund. The representative, Ashley” started out nice but was rushed and in a hurry to get me off the phone. She insisted I received an email on December 31st telling me about the store credit. When I told her I never received the email, she said “you need to be more alert and aware in checking your email.” Totally rude and condescending. I don’t ever want to shop there again and now have to pursue fighting the store credit. Horrible customer service. Do yourself a favor and don’t shop there. I’ll stick to Amazon from now on.

"They can’t be serious "

I ordered a couch in September. I received an email on 10/3/24, 10/30/24 and 11/28/24 saying there was a “delay” and an apology and option to cancel the order. It is now 1/3/25 and the website NOW says there is a “back order”. My estimated delivery date has been pushed multiple times and it is now 1/25 -1/28 AND THEY WON’T CANCEL AND REFUND MY PURCHASE?!? Apparently it is too far along in the process haha are you kidding me?! I have the option to return it once it arrives which will probably be another 4 months from now. This is an ABSOLUTE JOKE. I honestly can’t believe they are allowed to operate like this?

"Wayfair will NOT send me my purchase"

I purchased a patio set from Wayfair on Nov 29th, 2024. I received a conformation email on Nov 30th, 2024 with an expected delivery date between Dec 7th, 2024- Dec 10th, 2024. After not receiving my purchase I went onto the app to see what where my patio set was. I reached out to Wayfair via their virtual assistant, they informed me that the item was placed on hold and they would be be contacting purchasing to get the hold released (which they didn’t do) and i should hear back within a few days, they did however manage to processed my payment and took my money on Dec 10th, 2024. I have still yet to receive the item that I purchased. I called back a few days later and asked to speak with a supervisor they connected me to Evelyn who informed me that the virtual assistant didn’t send a request to release the hold on my patio set. She assured me she would send the request and contact me to keep me updated. Evelyn also informed me that it could take 96 hours to get a response. I waited, receiving generic emails and one phone call claiming that she is handling the situation. I continued to wait through the holidays and still nothing (while leaving voicemails and emails to Evelyn. My item is still on hold and it is now Jan 2, 2025. I spoke with another supervisor today (Tim or Tom i believe) he informed me that Wayfair has purposely put my item on hold claiming that it was priced wrong during the black Friday sale, unfortunately no one can even tell me what the price was suppose to be for that sale. The supervisor today informed me that Wayfair DOES NOT HAVE TO HONNOR my purchase and the can leave my purchase and money on hold indefinitely unless I cancel my item and pay an extremely large amount for the same patio set or get another set (which would cost a significant amount more money for the quaintly that I paid for). He offer an alleged one time exception and give me a measly 30% off that would would be an extra $600+ on top of the money I was already charged for my patio set (every supervisor I have spoke with has been trying to get me to cancel my item so they don’t have to fill my order, So clearly this is not an exception and its safe to say this probably happens a lot ). Nobody will help me get my patio set and all supervisor and managers seem to not be able to provide any information as to what the sale price was suppose to be. I am now in a terrible situation. I have been charged and they will not send me what I paid for. I need this set for my business. I have purchased a few things from Wayfair in the past and have been disappointed by everything except 1 item. I decided to give them one more shot because the reviews were good and I thought I was shopping at a reputable company. Clearly I was very wrong. Now I have missed out on the black Friday sale and its going to cost me and my company much more money then I intended on spending. This is the worst experience I have ever had. NEVER buy anything from this company take your money and go for somewhere that will actually give you what you paid for.

"Be careful of cost for Wayfair return shipping"

Never had a bad experience with Wayfair until recently. Returned two tablecloths from separate orders and Wayfair wanted to charge me $44 for each return via FedEx - the tablecloths needed to be in different boxes even though they were being returned to the same location so that would have cost me $88 in return shipping charges! I asked to send the packages myself and used UPS who charged a total of $55. I’ll use Amazon’s for smaller purchases in the future. Be aware of return shipping costs before making purchases!!!! Wayfair should publish these costs on their site next to the item!

Update: I have reached out to Wayfair on numerous occasions both by phone and email and have received several emails in response to my issue. The response from Wayfair is always the same including to this review.

"We have ordered many times from Wayfair…they are now stating that it has been resolved. That is not true. They never reached out to me. Once again poor service."

We have ordered many times from Wayfair but this last experience was ridiculous! We ordered a TV stand including installation. The poor guy ended up coming out three times only to discover that parts were missing at each stage of putting it together. The third time we are still missing parts and Wayfair is abandoning us because it has “taken too long “. No refund, and still have to pay for the installation. Terrible customer service experience.