"Hastings Hawkesbay"

Hastings Hawkesbay. Service was so bad! I bought a brand new device from them lasted a day took it back to them asked for a replacement and they said they have to send it away to get checked before they can replace it. I never had this problem before at other vape shops they replace it the same day so why cant they do the same? Staff was so rude and unprofessional.

"Shosha Palmerston North-Went in TWICE…"

Shosha Palmerston North-Went in TWICE to purchase coils for my vape (Even showed them a photo of the coils I needed online as well as the vape I needed the coils for) BOTH TIMES they gave me the wrong coils and I wasn't allowed to open the box to make sure they fit or were the right ones so I have wasted $50 on coils that I will no longer use
I'm fuming and Shosha is the only vape store that sells my coils so get it right next time or Imma sue you for false advertising and stealing my money

"Rip offs"

Rip offs, Whangarei Shosha. Done a click n collect a gift. Collecter picked up item, Followed instructions to charge vape. Didn't work after the 3 hours instructed to charge. Took it back to shop, before work was told be ready later that day. Arrived 8 hours Lata to pickup, wasn't ready nothing had been Checked. Was told to come back the next day. She refused. Demanded another 1. She was given another vape. The store person took the packaging off the new vape took the vape out and gave it to her. She relayed this to me . Also told me there was no packing on the 1st one She had recieved aswell. I contacted shoosha explained they sold an unsealed product the 1st time. Anyone could have tampered with it before she collected it. They checked cameras accepted the pa kaging had been removed by stores person. So that's 2 products that packaging had been removed. This was a $100 purchase. They have not re contacted me to discuss any further . They are dodgy

"Absolutely pissed"

Absolutely pissed. Purchased a vape, had an issue, replaced with new vape. Now won't charge not even 2 weeks in. Now the Henderson manager won't accept a refund to go towards a different and better brand of vape. I feel used by this company. They've sold a faulty and crappy vape therefore they need to either refund the full amount or credit towards a new vape. I've always been a customer but no more.

"Westgate would have to be the worst…"

Westgate would have to be the worst shop,have traveled through out the north island,management at other shops are aware but nobody will do anything

"Wailua park on the Northshore"

Wailua park on the Northshore. Rip off artists. Had a faulty vape (brand new)
Returned it got. Had to do the 3 to 5 day wait. By day 3 they hadn't sent it out. They replaced it and the replacement was just as bad. Now they are saying they won't do a refund or replacement. And not the first crappy experiencethere too, but definitelythe last. Wow you guys really suck..
Would give a minus star rating if possible. STAY AWAY IF YOU DONT WANT TO BE RIPPED OFF.

"Sosha invercargill poor very customer service …"

Shopped at the invercargill store tonight and purchased a vape got home 5 mins later to find I had purchased the wrong one so went straight back to the store tried to exchange it for a more expensive model but was told no refunds at all even though only purchased 15mins before and unopened product
Staff were rude and just kept pointing out the refund sign that you needed to be at least 6 foot talk to be able to read as it’s flat on the counter
Will not shop there ever again !!

"I have both online and gone into their…"

I have both online and gone into their Wellington Lampton Quay branch. Always good, knowledgeable and online always fast. Products have always been great. Been using them now for well over a year.

"Worst shop with poor staff"

Worst shop with poor staff

"I brought a vape and it’s lasted me…"

I brought a vape and it’s lasted me less than half a day, now its lying deep in the Marlborough sounds because it’s dead. Thanks alot shosha, you did me dirty this time. But not again, I’m done!!!! Thanks a lot. Don’t buy from here unless you want an overprice stick that sucks very little Smokey’s, not worth the trip, think again brothers…