"What a joke"

What a joke. Reception service worst I have ever had. Made to wait several times up to 20 minutes plus for her to respond to you at reception. Car booked in for remap. Needed over night due to amount of work. Left over night. No contact the following day even after calling texting and e mailing. The look on her face when i just turned up. Priceless . Ended up just going there and car was still not ready. Waited over an hour and a half. Told it had to be checked work was done. No it wasn't. Only took car in as I was there waiting. When i hot there i went to me car to check it as it was outside and the engine and exhaust was absolutely stine cold. All the work that needed to be done was not required so no need for the car to be there over night at all. Please be warned that they only like cash payments. Mmmmmmmmm ? Took car and engine management light came on within 2 hours. Told to take back. Which I did. Again waited over 20 mins for her to walk from her office into reception. Joke. Was told it was due to bad remap from previous person who had done the remap. Was told that they would contact me and book back in ASAP to sort for me. This was April and still have never heard another word at all. They never chased the payment so says it all. Do not go waste your money here ! Poor poor service. Attitude from her on reception is the worst I have ever experienced !!!!

"avoid - expensive, incompetent and rude "

£400 to tune a classic car, very expensive, took them over a week and even after that the car runs worse then before to the point I can't drive the car anymore. Found out after that they trade under 3+ different names. They might be good but not with classic cars.

"My sympathy for you being 'done over'…"

My sympathy for you being 'done over' by this company.
Out of interest did you deal with the secretary 'Claire' .
Would be interested to know if she is still doing all the lying to customers and cooking the books.?
If you go on Gov.uk company info you will see how many times this company has changed names and dodged
striking off orders.
How anyone can keep being allowed to trade given thier history is beyond me.
Get your car out of there post haste and get it sorted elswhere or take the matter to trading standards.

"I've had an outstanding experience at…"

I've had an outstanding experience at the BMW garage. Their service has been exceptional, with fair pricing and a level of professionalism that builds complete trust. I've brought both my 320 and i3 EV in for maintenance, and each time, their expertise and reliability have exceeded my expectations. I truly appreciate their dedication to quality and customer satisfaction.

"Dear Claire,"

Dear Claire,
I truly appreciate your help, care, and attention—it meant so much to me. You arranged the service for my MINI exactly when and how I needed it, making the entire process seamless. I’m incredibly grateful for your support. Wishing you all the best,

"I stopped by Dragon unexpectedly after…"

I stopped by Dragon unexpectedly after noticing the MIL light on my car. Their team quickly diagnosed the issue and had me back on the road in under an hour. The service was fast, efficient, and professional—I couldn’t have asked for a better experience.

"Just had my car serviced yesterday"

Just had my car serviced yesterday. Excellent job done, “Thank you”. They made me feel comfortable with their knowledge and experience. They are super polite and friendly. Staff are also friendly, polite and welcoming. From my personal experience, they excel in customer service than the likes of Mercedes, Toyota, and the many garages that I have used over the years. Highly recommend them. Two thumbs up.

"It is no wonder that there are so many…"

It is no wonder that there are so many rave reviews about Dragon BMW. This garage is run by exceptional, kind and decent lady. My elderly father sent his terribly old but much loved car to Claires for its MOT and they treated both my parents and the car with concern and care. They received a first class and professional service from beginning to end. I can't thank Dragon enough.

"I don't normally write review but I…"

I don't normally write review but I felt the need today after receiving a fantastic service from Claire. This man is so honest and experienced that i could tell the jobs he completes is for the love of cars and not the money. He doesn't try to rip you off and is honest and fair. My car drives like a beauty and i'm sold on using Dragon Autos for BMW for life. Thank you.

"Would highly recommend these guys"

Would highly recommend these guys, popped by earlier to get carplay activated on my 4 series and some hidden features unlocked on my. Shawn was really helpful. Thanks for helping lads.