"Excellent service from Lucy Lewis on…"

Excellent service from Lucy Lewis on Friday. Very informative with all the details.

"No Response to Safety-Critical Vehicle Complaint After 4+ Weeks"

I lease a Tesla Model 3 with ALD. The car experienced a complete steering failure on October 19th - a serious safety incident that nearly caused an accident. After 4+ weeks:

- No complaint handler assigned
- No communication or updates provided
- Continuing to collect full monthly lease payments while vehicle unusable
- DVSA now investigating the safety issue
- Have had to arrange and pay for a rental car with no clarity on reimbursement from either ALD or Tesla
- MOT/insurance renewal approaching with no resolution path

The concerning part is not just the vehicle fault (which is very serious), but ALD's complete lack of response to a safety-critical situation. As a business customer, I expected basic communication and complaint handling processes to be followed. But all they're doing is stating their statutory 8 weeks response time.

Currently being charged for a vehicle I cannot safely use (and have rejected) while having to pay additional rental costs.

Multiple attempts to get updates have been ignored.

I would strongly advise other business customers to consider how ALD handles serious issues before entering into a lease agreement with them.

"Called to ask about early termination…"

Called to ask about early termination options. Clearly defined options were laid out in a friendly manner.

"Excellent"

Excellent friendly and efficient service

"Very helpful in dealing with my enquiry"

Very helpful in dealing with my enquiry

"Very Helpful Assistance Given."

Lucy was persistant in assisting me in the matter of Early Termination and has promised to see the matter through next week.
She went beyond what I had expected and this is most appreaciated.

"Request to solution, quickly."

A quick solution to a straightforward request. Many thanks!

"I had been putting off making the phone…"

I had been putting off making the phone call for about an hour, because I thought it was going to be arduous, but in reality, it was incredibly easy, efficient and painless!
Lucy L was my contact and she was lovely, she was warm, yet professional and knew exactly what to do and, I feel, went over and above to help me.

"Expert Customer Service"

Very helpful staff at ALD when you need to contact them. Chloe today gave me expert customer service and hopefully the outcome will now be more in my favour. Thank you, great work.

"Highly Recommend "

After speaking to Rachel R I decided to tell all about my experience!I've been with ALD for 3 and a bit years due to having a lease car.They have always been good and understanding with any issues that I had and I can honestly say I never had a problem with them.I would highly recommend them to anyone and I would definitely use these guys again!once again thank you(especially Rachel R)and good luck!