"End of Contract Options"

Really helpful assistance in relation to my end of contact options from Christopher. The flexibility, options available and willingness to help was most appreciated.

"A huge thank you to Lucy."

I spoke with Lucy today and I can honestly say she was lovely. She was very knowledgeable about the agreement which we have and confidently answered every question which I asked her. The world would be a much better place if there was more people like Lucy.

"DO NOT lease a car from this company"

DO NOT lease a car from this company, at the end of my 4 year contract I got a huge bill for damage, wear and tear of the car is taken into consideration however if you have more than a few stone chips or damage where the seatbelt may have caught the door be prepared to pay over the odds for them to repair this.

"Very helpful and polite and resolved a…"

Very helpful and polite and resolved a concerning issue for me. Excellent service

"Excellent customer service"

The two times i have had to use ALD Automotive i have the customer services team to be excellent. i had the usual phone queue but this was less than 10 minutes and got to speak to a person who was extremely helpful. My query was sorted in minutes and an email confirmation was received soon after

"Spoke to Laura F today about myoptions…"

Spoke to Laura F today about myoptions as my 3 year lease is coming to an end and it was a very pleasant experience to speak to someone who knew her job and also offered me options I hadn't thought of, well done Laura and ALD.

"Outstanding customer service"

Outstanding customer service, ever so helpful and talked me through all my options in detail. Friendly, helpful, professional and went that extra mile to help me. Thandi thank you so much! 5 star ⭐

"Rachael was super helpful and always…"

Rachael was super helpful and always kept in touch throughout , thanks very much

"Shambles"

Absolute joke of a company for the whole 3 years of leasing a car ! Poor office staff and not one person has a clue , please avoid there company you have been warned!!
Mr white

"Hidden Costs"

Please beware of hidden back end costs with this company that are not in their Master Agreement.
Having worked in the car leasing industry for over 35 years, I took out a PCP deal with ALD due to cost. I had no issues until I went to return the vehicle. The company I work for provide a fair wear and tear guide with the MSA when you sign the contract and it also gives you a list of admin fee costs plus the fair wear and tear costs if you choose to return the vehicle with damage etc.
I returned my car, no damages and a full service history, I then received an email saying that the vehicle had not actually been serviced and as the deal was for 48 months, I would be charged 4 services at £160 per service as this would reduce the sales cost of the vehicle. So I dug out the invoices and emailed them to their customer services team. I then received an email back, confirming that the vehicle had actually been serviced and nothing else to be billed. I then received an invoice for £160.00 from them for a missed service during the covid period. Not happy!! I spoke to a guy, who obviously was just out a call centre advising me that a missed service reduces the cost for the vehicle at auction but I had a quote from the auction and believe you me, as the vehicle was 16k under mileage, they would be making a tidy profit!! When I queried about the under mileage, I was shut down.
Plus beware, you have RFL in your contract, which I did, they also charge you for this too!!