"Total contempt for customers and their legal obligations under the Financial Conduct Authority."

Charged me late fees when the car had been returned and emails reminding them of this. Continued to take money from me despite car now being returned for 2 months and no longer in any contract.

The administration is chaotic and poor. The collection of the vehicle was shocking with conflicting advice. Luckily the car I returned was in mint condition but beware that any tiny mark or scuff on the car you will be charged.

ALD ignored 4 emails. I have sent several emails to customer service and accounts. They show a shocking contempt for customer and for their legal obligations as they are regulated by the The Financial Conduct Authority.

"Problem solved!"

A lot of different options to select once call connected, so I wasn't sure that I was through to the correct team with my query.
Laura B dealt with me courteously and professionally. The call only lasted six minutes but I was left feeling totally pleased with the explanations and action. Thank you Laura B.

"Mistake rectified"

A mistake was made. The first person was able to rectify part of the issue but Cheryl was fully able to help and did so professionally, promptly and with empathy.

"ALD Automotive "

ALD Automotive , have been great with me all the way through my lease . That have also let me extend my term whilst waiting for my next lease car .

"Returning a vehicle was an easy quick…"

Returning a vehicle was an easy quick process, normally with most other companies it’s time consuming.
Thandi D email operator made me feel comfortable providing the info and email correspondence was immediate response.
Well done

"Great Service"

It was my first time calling ALD, and the automated options were easy and straightforward. The customer support advisor I spoke to was very helpful and resolved my query.

"Extending Car Hire"

Celeste was very helpful and understanding of my issues , thank you!

"The assistant was very helpful and…"

The assistant was very helpful and weent out of her way to explain a few details and then check with her supervisor a question she wasn't sure the answer of.

"I requested an extra month to pay off…"

I requested an extra month to pay off excess miles due to unforeseen circumstances but was refused , the undue pressure they put on you is shameful. I do not recommend and would never use again.

"A great service from ALD"

The agent from ALD was extremely helpful and resolved my end of contract query. The lady in question (Laura) was very friendly and articulated my position in a very straightforward way. Couldn't have asked for a better experience.