"Very helpful on the phone."

Very helpful on the phone.

"Laura B - Superstar!"

Laura B - the only reason why I am leaving this positive feedback. Superstar!

"Very friendly and helpful staff"

Thandi & Rachel were extremely helpful with all my questions, they went above and beyond to be helpful.

"Thandi was Fabulous !"

Thandi was friendly, efficient and helpful - great service with a pleasing delivery across the phone on 2 occasions today.

"Excellent service throughout,special …"

Excellent service throughout,special thanks to Thandi D who dealt with my case in a friendly and professional manner.Highly recommend this company.

"Thandi was a huge help and lovely to…"

Thandi was a huge help and lovely to engage with. If all staff are like Thandi then i expect all customers will enjoy dealing with the ALD customer services.

"I recently encountered some issues with…"

I recently encountered some issues with the paperwork related to my lease car. I want to take a moment to acknowledge Angela May from the customer relations department, who worked diligently to resolve my concerns. Her kindness and respect throughout the process made a significant difference. Thank you, Angela, for your outstanding support!

"I would definitely use ALD again."

I would definitely use ALD again.
The staff were beyond helpful, especially Rachel and Lucy who put my mind totally at rest with concerns about returning my car.
Thank you ladies for outstanding customer service.

"Whenever I phone this company"

Whenever I phone this company, they are helpful and quick to assist you. Thandi, who I dealt with today was polite, responsive to my query. Very efficient

"Pretty poor"

Pretty poor. My experience from start to finish was littered with below average interactions. From delays in responses to queries and really wishy washy answers eg when will I get a refund and being told..."not sure really."
The whole thing just felt very out dated. I wont be back.