"This insurance company is a scam"

This insurance company is a scam. They deny ALL claims. They are a complete fraud! Avoid them at all cost. They are not even licensed in California and sold me the policy anyway. When I found out they are not even licensed I asked for a refund and they said no! In order to get a refund you have to do it within 30 days of getting the policy yet they are not even licensed in California!!!!!!

"I signed up for Innovative partners and was taken for 1500 dollars over 3 months. "

I signed up for Innovative partners and never received any medical cards the second month was double charged and was told I was going to credited which never happened. Called multiple times and was assured I would get medical cards and never happened. These people are crooks and liars . Would not recommend anyone get insurance from this company. I waited over 2 and a half months to get a card . These people are crooked as could be. I’m going to contact the district attorney of Washington and see what they have to say.

"Innovative Partners LP did refund me…"

Innovative Partners LP did refund me all of my money and admitted to error. The insurance broker should have never sold a policy because Innovative Partners LP is not licensed in the state of California. Thank Innovative Partners for doing the right thing and I am sorry about the insurance broker that sold me a policy that jeopardized your image.

"They took over a $1,000 out of my…"

They took over a $1,000 out of my account and have provided no services or coverage. They talk a good game when it’s to get to sign you up but are a scam. It’s sad when people take advantage of someone who is going blind in one eye and my mom is battling cancer all for a couple bucks. I just wanted to leave this review because these people are a fraud and don’t care.

"I was sold a health care plan sponsored supposedly by Aetna"

I was sold a health care plan sponsored by Innovative Partners / Marpai Health through an insurance broker called AP Insurance Health Enrollment Center. The broker stated that this plan was underwritten by Aetna, which proved to be false. The doctor I was seeing was listed as accepting this plan, so I bought the coverage. A dental plan was also purchased at the same time that was sponsored by Aetna with the actual Aetna logo embossed on the card.
I was covered by this plan all of 2024. Throughout the year I saw my primary doctor a few times. I was referred to a Cardiologist, and a Neurologist. Both providers showed up to be in the Aetna provider network. I also saw my dentist twice for routine cleaning & check up.
By October I had not seen any bills from providers, or EOB's from Innovative Partners / Marpai Health, so I started asking why not. My providers, and I were both given the explanation that claims had not been received. Claims were re-submitted more than once, and we were provided with the same answers, that claims had not been received.
I cancelled this policy in early December due to poor customer service when requesting documentation about my coverage, combined with the fact that they were not paying my claims, or responding to my providers.
I finally got my first & only correspondence from Marpai Health in late December in the form of an EOB stating that almost all my claims were out of network & being denied. They didn't even pay my dentist whom I know was in network.
It turns out that Innovative Partners / Marpai Health has nothing to do with Aetna. The insurance broker AP Insurance Health Enrollment Center misrepresented what company was underwriting this policy.

"I was recently sent a bill for over $2k…"

I was recently sent a bill for over $2k and when I contacted the doctors office about it they informed that my claim was denied. Mind you my husband was paying over $400 a month for medical insurance and we had to pay a copay of $50 every doctor’s visit. My husband and I was told by a representative that Innovative Partners covers a lot of healthcare costs they even referred me to a doctor within their network so we honestly don’t understand Why the medical bills are being denied.

"Customer service has been invaluable"

Customer service has been invaluable. They greatly simplified the management of the process.

"It was easy and clear to sign up"

It was easy and clear to sign up. Since then, I've had no problems, and I'm comfortable suggesting this plan to anyone else searching for reasonably priced medical care.

"This plan is great for basic healthcare…"

This plan is great for basic healthcare needs but doesn't cover more comprehensive seevices. I had some initial questions, and customer service was helpful, but I had to follow up for a couple of times. Recommended!!!

"I needed something affordable that…"

I needed something affordable that still provided decent coverage, and this plan has been exactly what I was looking for. Customer service has been helpful every time I've called.