"If I could put zero stars I would"

If I could put zero stars I would. I got this insurance and was given false numbers on what my medication would cost. I was quoted $30 and ended up being charged $329. I called to cancel my insurance since it was within the 30 days. However, they kept giving me the run around, pretended they couldn’t hear me, and was on the phone for over 2 hours. Finally, they told me I would receive an email within 24-72 hours confirming my refund and cancellation, and my refund within 10-14 days. Don’t get this insurance. It’s a scam.

"I have several claims open and some…"

I have several claims open and some dating back to last year. On Sept 11th 2023, I went in for a routine follow up with my Dr. I paid my co-payment and just yesterday (6/7/2024), I was notified by my PCP that my routine check up claim was rejected by Innovative Partners. Now I am concerned that they will not cover any of my claims. I cant believe they think they can do this. I have never missed a payment with them and then they do this. You cant get them on the phone and when you do, they have no clue what I am talking about.

UPDATE: I tried to call and was on hold and then it just hung up. I called back and said they were closed. This is Tuesday 6/11/2024 at 12:29PM CST

"Scam"

100% agree with every negative review on this place. My Medicaid was canceled due to my new job income. So I was looking for a health insurance plan. Somehow ended up with this place. And yea was told my dental and prescriptions would be covered. It was a complete lie. They covered nothing and got me for almost 200$. Don’t get anything thru this place

"This company is a scam!"

I spoke with these people and they signed me up for their plan. I didn't want that! They took two payments out at over $500! After I cancelled they are refusing to refund my money! This company is a scam!!!🤬
I spoke with someone in customer service on the 6th and he was very rude and basically called me a lier! All I want is my money you took from me back!

I know it's past the 30 days. It went past because I was not informed that I was signing up for a policy! That's what I'm saying, I was lied to! I didn't need your insurance policy, I didn't want your insurance policy! I was told a lie from your people!

Also, I did not review or sign any documents! That's what I'm telling you people, you people lied to me! I was not told anything about signing up for a policy! I didn't need or want a policy. I have medical insurance why would I want a policy from your company? I don't care about the 30 days, I want my money back!!!

"I spoke with this company a couple days…"

I spoke with this company a couple days ago, they took the payment from me for a new health insurance plan and now I can't reach them by any phone number they called me from or from their direct lines listed here. Stay far away from this scam of a company. I contacted the insurance company directly and they have no record of my enrollment. SCAM

"Lyaunna was an amazing help"

Lyaunna was an amazing help, she gave me a good explanation of benefits of what my insurance covers. Nice! :}

"My experience with Michael and Lyannie…"

My experience with Michael and Lyannie were amazing! They both went beyond to help me with challenges. There customer service and experience was exceptional!!

"I just started with Innovative Partners…"

I just started with Innovative Partners but I was able to have a great conversation with the agent and customer service. My rate was lower than what I had previously.

"I read some of the reviews online."

I read some of the reviews online, I think people might be confused but keep in mind Innovative Partners is not the one selling the health insurance plans, they are the billing and customer service company.

"Not the worst experience honestly."

Not the worst experience honestly I was a little nervous after signing up but I called the customer service number on the back of my card and apart from the 8 minute hold time they answered all my questions and were super patient with me.