"I never recieved a email saying it was …"

I never recieved a email saying it was shipped. I called and emailed customer service and never recieved a call or message back. After i recieved my product then i recieved a messagw saying it was shipped.

"Nice jewelry store"

Nice jewelry store

"Horrible service"

I had placed an order, it never shipped, so I had to reorder and I was charged for both orders, and you guys have done nothing about it! Last time purchase anything from Samuels.

"Not user friendly"

Not user friendly. No updates when order was sent.

"Caution: Customer Service Unreachable"

I placed an order 12/11 for a Christmas gift and have not yet received a shipping confirmation. I have emailed Samuels Jewelers as per the order confirmation I received and have not gotten a response, nor am I able to get through on their phone line. I left them a message (because that’s what their phone system forces you to do) and am still awaiting their call back. I am incredibly frustrated with this experience, and it seems to be a common theme here...

"never get through"

never get through

"Thank you! I really do trust and appreciate your excellence!!"

I found out that you have to register on the website for better tracking and verification of order status. After that, everything is fine. It seems the prices are a really good value. I've made many purchases from this company, in person and, primarily, over the website, I've never experienced any problems with quality or service. The jewelry has proven to be top quality.

Thank you! I really do trust and appreciate your excellence!!

Kenneth Frith.

"I would say terrible customer service"

I would say terrible customer service, but thday would mean that you would have to have someone to speak to wich there aren't

"You guys lost my order and still …"

You guys lost my order and still haven’t found it

"I would never buy jewelry from here …"

I would never buy jewelry from here anymore. I ordered a customized name plate for my daugter 16th birthday, first it was much smaller and very thin for $122 then it appeared on the website 2nd it did not come with a necklace which was not stated on the website so now I have to go to different stores to pay more money to get a special necklace to put on the name plate. Which I have not been able to find yet