"I had absolutely excellent customer…"

I had absolutely excellent customer service from Anthea the Manager of Samuel's in Bognor regis. She went out of her way to help me with a watch my husband had bought for my birthday last year that I could not wear as it was to small. Without hesitation she got on to accurist who sent out 2 links in the post that night to arrive 2 days later. Anthea phoned me straight away and I popped in expecting to leave the watch being a Saturday but no I was greeted with a sunny smile, the watch was done in a couple minutes, no charge from either company and all done in such a nice, friendly, warm way just like the old customer service in stores used to be. WELL DONE ALL ROUND.

"Bought a ring in the store in pueblo colorado"

Bought a ring in the store in Pueblo Colorado. The main diamond on the ring chipped less than two years after the fact now all the stores are closed. I guess I am just screwed. Wish I could do something to make this right wedding rings are pretty important especially when you pay a few thousand dollars for them. Also i thought diamonds were suppose to be tough I wonder if it is real? I guess I will have to go to a real jeweler to find out. Dissappointed

"In August 2019 I Brought Sterling…"

In August 2019 I Brought Sterling Silver Wedding Set Also Bought A 5 Year Warrent My Rings Or Tarnish Where They Sized Them Diamonds Don’t Shine There Is No Number To Reach The Bank I Am Paying To Have No Information On Them So They Set Up To Get Paid I Am Gonna Seek Legal Action

"Fast delivery"

Fast delivery. Beautiful jewelry

"Beautiful earrings"

Beautiful earrings, prompt service. I've recommended Samuel's to friends.

"Their jewelry is fake"

Their jewelry is fake! They implied it is real and priced it as though it was real, and told you...*beautiful diamond ring* when looked at it but never told you they are actually fake...man made kab diamonds!!!! reporting fraud to my bank and charging back every penny i spent! No wonder they went out of business

"I am sorry to lose such a great store"

I am sorry to lose such a great store. I went shopping for my neices who are due to graduate soon. I am clueless about jewelry. They were patient and very helpful. I found some great gifts for my family.

"From search to delivery .."

From search to delivery ... had no problems.. Excellent buying experience...Thnks..

"Jewelry is cheap"

Jewelry is cheap. Ring started losing stones, a week after I got it.

"I wasn't anticipating the best quality…"

I wasn't anticipating the best quality just based on what I paid, but I did expect to receive diamonds when that's what is listed as the primary (and only) stones. What I received was a band covered in some sort of sticky adhesive with totally yellow, cloudy "diamonds". I'd have paid no more than $5 for a ring of this quality, guess you get what you pay for when buying online. Very disappointing.