"Ultimate horrible store with customer service in…"

F*******horrible customer service in Mesquite Texas.. of I could give negative I would. The people there will tell you lies. Get disrespectful and not even have the manager call you back as you have requested before. They knew us we called every week after that 2 week quote they gave us. I have never had a store ever take this long or lie to us about when it would be back.. we bought 3 different rings with them in three different cities..we also purchased the lifetime warranty for all 3 pieces. Couple months ago we took my pieces to Samuel's in Mesquite. First I am always hesitant to let my pieces go. They told me it will can take up to 2 weeks to get each piece re rhodium and inspected. Ok. Well guess what it took the 2 f***ing months to get my set back to me with little consolation as to how much time my husband and I had calling the store.. corporate..another store where the manager actually managed..waiting for a call back.. being told we didn't have warranties.. they were not sure where my pieces were.. they were still at the local Jeweler then sent to corporate in Austin... it was gonna be just a few more days..another week.. not for another 2 weeks. They told us down right lies... Called corporate to find out my pieces were not there!!!.. finally got 2 of my 3 piece back 3 to 4 weeks later.. but my main piece.. the piece that i have had the longest.the piece that means so much to me!! This piece was no where to be found!! I was livid!! I found out about this chapter 11 thing about 8 hours after it was happening.. I was convinced they lost my ring..sold my ring.. stole my ring!!! Finally I was able to get a hold of a competent person at corporate...who low and behold called back like she said she would... found out my piece was sent to f****g NY!!! Because apparently my main diamond had to be replaced...why only they could do it is beyond me, but the fact that we were NOT made aware that my ring needed to go half way across the country, that was irresponsible and disrespectful. Finally after 2 whole.months of agony,stress and worry I was able to pick up my main piece and all the store manager had to tell me was sorry!!!!! That is all no apology for her crappy unprofessional behavior and lies of she was gonna call us back and never did!!! They could not apologize enough for the 1.5 hour drive to pick it up after their mess up!!! Now after only having my rings back for a few months.. my guard has broken.. I am filled with fear and stress about having to take it to any of their stores to have it fixed!! This is the only place out of the stores we have dealt with in different states has there ever been an issue of this magnitude!!! And all I got was sorry. You can do better Samuel's especially to faithful customers.. people who trusted you with the most sentimental tangible item I own!! Why? Because I am a military wife..each piece is bought for everytime I was called to duty not by the military but by my husband to stand by him as he serves!!!! It may sound corny and to some stupid.. but when I see these pieces and I wear them.. I do it to show my honor for my husband because he hated to bring me the news but did so, so I had something tangible to see when he could not be with me! Shame on you Samuel's.. I know he will not be doing business with y'all when he returns. Now I need to figure out how I can have my pieces warranted by a company with dignity and whom I can trust with my pieces.

"Dissatisfied"

Very dissatisfied with the earrings I received. The pictures online do not mirror the earrings purchased. Tried to return but to no avail as returns/exchanges are not accepted given bankruptcy filings. However, it is unfair and deceptive when online picture show one quality of earrings and the pair received look nothing like the picture online. Also, only offered a $50 credit to appease me on my purchase that I did not want based on what I received. Overall, do not buy these earrings and if you do please check to make sure it is the quality you want based on the information listed.

"Easy and convenient way to buy online"

Easy and convenient way to buy online. Great service

"Brilliant"

With much anticipation, I knew there might be a chance I might be disappointed,not the case, this ring is stunning it’s beautiful it’s brilliant, I would recommend this particular ring to anyone! it’s been about five years since I’ve been this pleased with any purchase!thank you very much Samuels!!! Well done!

"I loved samuels when I bought my wife’s…"

I loved samuels when I bought my wife’s engagement ring, but this last purchase experience was horrible. I bought a pair of diamond earrings but they weren’t the size I wanted. When I tried to set up an exchange where I was will to pay $1000 more no one was willing to help me. Smh not the experience I expected

"Took me four weeks to receive a ring I…"

Took me four weeks to receive a ring I ordered.

"Samuel is just a big scam they said no…"

Samuel is just a big scam they said no interest rate for 5yrs and they will charge you finance charges. And then you will pay at the store because they said you can pay at the store on or before the due date and they will charge you a late fee. I’ve tried calling customer service of commenity and they are so rude. Cannot even help you and they said i am not supposed to pay at the store? They coordinate with them and tell them to inform everyone not to pay at the store. I find it really odd. Looks like they just wanna keep on charging their customers. Very bad experience with company.

"The order was a sale online delivered…"

The order was a sale online delivered to the Amarillo Samuels Jewelers. The earrings were very pretty and will be very versatile. I received the notice of delivery in a timely manner and the staff were helpful.

"I have to say I live in Ohio and the…"

I have to say I live in Ohio and the best place to go is samuels but I just found out that they closed the store in the Springfield mall and moved the best manager to the fairfield mall so I will follow the store manager Vicky Edwards there.

"The whole purchase and pickup went very…"

The whole purchase and pickup went very well.