"Privacy???"

As soon as the app snagit detects internet it constantly try to login and send data, the program will not work properly if I don't let that connections to pass or disable internet. Where is privacy here? I purchased the app I don't want it to constantly send personal data.

"Great Customer Support Team"

Great Customer Support Team

"Techsmith support was fast!"

Techsmith support was fast, clear, and customer needs driven.

"Great job"

You have great support staff

"Didnt order substription"

Didnt order substription. Paid full a year ago. Now being billied annualy. Such a behaviour will doom a company.

"I dont recall that I was purchasing a…"

I dont recall that I was purchasing a subscription based software and I deliberately stay away from them but today I got this "As of 2025, all of our products have now moved to subscription services. But don't worry – we'll continue to honor your maintenance-based pricing until at least 2030, and you'll have access to new versions of Snagit while your subscription is active. Here's a reminder of what that means for you"

in an email and now I dont understand what I bought.

Bait and switch or smoke and mirrors, either way I am not a satisfied customer right now.

"They love stealing your money and refusing to let you delete your credit card"

They are very difficult to get in contact with when you have issues, and they never want to let go of my credit card. They love automatically deducting things and I don't know how to get my card out. I loathe this company and its practices.

"Locked-out In A Crunch "

I was locked out of my accounts after needing to reset my password multiple times. My problem was resolved by chatting for help. However, if the second password reset process had worked, I would not have needed help. Please review and streamline the password reset process and the unforeseen issue of forgetting your new password before getting into your account, and also, having to repeat the process. I desperately needed to download software that evening to my new device and prepare a screen recording video to post on short turnaround. Being locked out of my account caused extra anxiety and frustration with the multilayered reset/login process.

"Been using it for many years"

Been using it for many years. It's my go to program for screenshots and video clips.

"I love the short webinars"

I love the short webinars, explaining some aspect of Camtasia or Snagit. Then, when I have some time, I can explore and I know what is available.