"frustrating experience"

not much communication emailed them but no response on delivery.
when arrived ordered a pack for 2-3 bed house. The amount of bubble wrap and packing paper was just about enough if we had a bedsit so not sufficient for our needs

"Website quick and easy to navigate"

Website quick and easy to navigate. Prices seemed much fairer than competitors and delivery very prompt!

Boxes met our expectations. Required an additional item, which was sent first class post and received the next day! Happy days! 🙌

"Scammers"

Ordered a 4 bed removal pack and many days later had part of the order left on my drive in the rain - brilliant thinking for a cardboard box containing cardboard boxes. Been trying to get them to replace the damaged ones and send all the missing boxes.
Been asked 3 times what’s missing and now ghosted - no replies to any messages.
Time to claim off credit card company - absolute scammers.

"I wish I had read the reviews before…"

I wish I had read the reviews before ordering boxes and would also give no stars if that were possible.
I ordered boxes on a Friday afternoon, paid for next day delivery thinking may not get them till Monday but wanted them quickly. Contacted them by email Tuesday as tracking said delivery still being prepared, asked for my next day delivery charge to be refunded, did get a reply but no mention of the refund I had requested. Emailed them Wednesday to say they still hadn’t been dispatched, had a reply later that day to say purchase had been dispatched but according to tracker on Thursday the order is still with sender. I needed these to de clutter the house with an estate agent planned to take photos on Friday. Have now had to cancel the estate agent as haven’t been able to move clutter to storage, this has delayed my putting property on the market.
So if you do order make sure it’s several weeks in advance of wanting the item, don’t pay for next day delivery as they don’t comply with this request, there next day takes over a week.
Very angry and disappointed customer

"Would ideally give no stars"

Would ideally give no stars. Website gave a date for delivery, goods not even dispatched until after this. Boxes were needed for moving and no response from customer services or chance of refund. Quick to take payment though. Absolutely awful. Avoid!

"Excellent Service"

Re Packing Boxes UK
Great Products and very good service. Quick delivery.
Always use this company when I move

"Absolutely terrible company to deal…"

Absolutely terrible company to deal with. I ordered Kitchen packing boxes two weeks ago and I have still not received them. I send emails but they is a huge delay in company replying. I have tried now to cancel and ask for a refund but email has been ignored. They have taken my payment but it appears I am not going to receive my goods nor be able to receive a refund. Total scam! Stay clear of this shambolic company.

"Really disappointed in this company"

Really disappointed in this company. Boxes are weak and handles rip easily. Were delivered in damaged packaging but the biggest issue is that I ordered some clear storage boxes.

They were never delivered and every time I have chased I have received a response to say "I'll dispatch them from the warehouse" (over 2 months and never arrived).

I've tried requesting a refund which has been ignored and I have now moved house so will never receive the items (although had little doubt they'd ever arrive.

"Decent Value/Slow Delivery"

TL;DR:
You get what you pay for, decent boxes at a good price. Just don't expect next day.

Delivery:
My biggest issue with my experience with Packing Boxes, was the delivery.
I ordered later afternoon on a Friday, so was not expecting it to be dispatched that day/arrive on Monday.
On their website they advertised next day delivery, but does correctly advise it is not guaranteed (which I understand).
However, despite the items being marked on their system as dispatched on Monday, be that issues at Packing Boxes or Yodel (The delivery company used for this order), the last item in the order did not arrive until Thursday.
Oddly, the single order came in three deliveries, which feels like a waste of resources, especially as two of them separate deliveries were the same item. That feels like a waste of money on their end.

Boxes:
The boxes are of okay quality, I wouldn't by any regard call them Premium, but for the price, I can't really complain.

Bubble Wrap:
Though, I will say the bubble wrap was really good value.

Edit:
Side note, one of the boxes of items arrived in quite bad state externally, but the internals were not affected. This is more of an issue with Yodel when handling light but large items, not Packing Boxes, but worth mentioning.

"Avoid"

Ordered a single box to check the quality before ordering a quantity.
Emails told me the order would be delivered next day by Yodel.
Got tracking number and email giving delivery time.
Then the tracking changed to an exclamation mark and a message "Contact sender".
Sent Packingboxes an email then tried to phone, got an answering service asking me to leave my phone number.
So I have no idea what's happening with no way to find out what's happening.
Very glad I didn't place the large order I would have placed!
From other reviews it seems I'm not the only one who's had a bad experience with this lot.
Go elsewhere, don't waste your money on these cowboys.