"Arrived promptly and as described "

I am surprised at the experiences of others, as I ordered late on Thursday and got notification of dispatch on Friday.
As delivery was to my office address I noted on the delivery instructions that delivery could only be Monday to Friday. I was notified by email of Tuffnell’s delivery on Monday, and the boxes orders arrived before lunchtime.
The tracking does not work on Tuffnell’s website, but the email was sufficient to confirm the date of delivery.
I am pleased with my order and would use again.

"Item never arrived, refund never issued"

I ordered an item (bubble wrap) on 29 January and paid for next-day delivery. The item did not arrive the next day. I called them to ask for an update and the customer service told me that the item I ordered is not in stock! (there was still a huge green icon "IN STOCK" on the item's page online). They offered to send a replacement again with next-day delivery which I reluctantly accepted. One more day passed and still no parcel arrived. I called them again and asked them to cancel the order and issue a refund. It's now 5 February and I haven't received any refund or any communications about that yet.
Why do items show as "in stock" when they are not in stock?? Because of this failure, I had to eventually pay triple the price for bubble wrap from a different vendor because of the time constraints I was facing.

"Arrived 8 Days Late and Only Received Half the Order"

I ordered some wardrobe boxes and 40 budget packing boxes for a house move on 20th January.

Our estimated delivery time was the 23rd of January.

I received the wardrobe boxes on the 31st of January, but the 40 packing boxes were not included. I can understand a day or two outside the estimated delivery window, but not eight days!

The delivery tracking is awful as well. Through Tuffnels, the tracking system doesn't work. You enter your details, and the system hangs.

Now my order is saying it is complete even though I haven't received my items. I tried ringing their customer service number but could never get through.

I emailed them on 1st of February, but have still not had a response.

I have had no choice, but to order boxes elsewhere and request a chargeback on the items not delivered.

"Disappointing from the start. Should have just gone to Ikea or B&Q"

Incompetent people working there and use an incompetent courier. Placed my order Wednesday last week, never received a confirmation email. Managed to speak to someone Thursday who told me the order would me with me that day. Didn’t arrive. Spoke to someone else Friday who told me they couldn’t find the order on the system. Magically received an email confirmation of the order after that phone call, still stating next day delivery. Order did not arrive over the weekend or Monday. Had a text from Tuffnells Shift on Tuesday to say they had my order and would send another with delivery date and time. Spoke again on Wednesday with someone apologising for the lateness and that they would try to get a hold of the courier and update me. Called back around 1600 as I still hadn’t heard anything and the lady told me they would expedite another shipment to be with me Thursday (today). Just spoke to the same lady to ask for the updated shipping info only to be told they hadn’t shipped yesterday so wouldn’t be with me until tomorrow (Friday), not today as promised. Have to be out of the house by Friday so this should be very interesting. Get a reliable courier! People don’t buy packing boxes on a whim, they do it because they need them quickly.

"Appalling service"

Appalling service. Promises next day delivery (“though this isn’t guaranteed” in small print) on the website, but a week later and order was still on hold. Infuriating! Contacted company via email for a refund, as I’ll need to source boxes elsewhere for an imminent move, to be told this… “I have checked your order I don't think the payment has been received. We will of course check with the Accounts Department so we can issue a refund if the payment was received”. This is somewhat patronising, given that the payment is taken immediately, I received a confirmation email from the company and it is as clear as day on my credit card statement as proof. If you want a relatively stress free move, you’ll do yourself a favour if you avoid this company at all costs! If I’ve not heard anything by the end of the week, I’ll be filing a report with trading standards.

"Packaging boxes."

Prompt delivery, good quality. Good price

"incapable to use a ruler "

1. ordered bubble wrap
2. sent wrong size (too narrow) and complained
3. sent wrong size (same as under 2.). Complained; advised to use a ruler
4. No feedback on emails when asking for refund
5. Went to Leyland to use my own ruler
6. Not picking up phone calls

A V O I D

"The go to place for storage boxes"

After trying to organise a messy space in my house, I searched for storage boxes. After finding Packing Boxes, they will be my instant go to from now on. Excellent quality at an excellent price. Definitely recommend. They have such a massive range and all the dimensions are shown too. They stack perfectly and the lid clips into place. Absolutely perfect. Thank you

"Speedy delivery"

Boxes turned up before rather than after Christmas, which was when they were expected. Gave me more time to prepare for a move

"Horrible customer service!!"

Horrible customer service!!! Do not order from them, you will not receive your boxes!!! They also take down reviews so do not trust them!