"Live Chat Experience"

Fast connection, quick resolution, saving time on phone calls.

"kristian was helpful and professional…"

kristian was helpful and professional and sorted my quote really efficiently.

"Exceptional service by Elaine"

Exceptional service by Elaine. Very professional and friendly.
Thank you

"Thank you Phil"

Thank you Phil, for the polite, friendly and efficient way in which you handled my query today.

"I experienced great customer service…"

I experienced great customer service today with Dawn at Paymentshield. Very friendly and attended to my request no problems!

"Got through to Elaine who was extremely…"

Got through to Elaine who was extremely helpful in sorting out my issue.
It would seem this is definitely one company who values it's customers
Many thanks

"Home insurance Paymentshield were very efficient and…"

Paymentshield were very efficient and helpful. Teigan explained everything to me and she was extremely helpful

"Great Customer Service Experience "

Jessica and Sharon made what could have been a difficult experience very easy. They both provided excellent customer service, explaining all options available, and we found a suitable resolution quickly.

"I had a very smooth and simple refund…"

I had a very smooth and simple refund process with Jane O and Dave C. I couldn’t have asked for a better and friendlier service. Thank you!

"Excellent team work to rectify a customer oversight"

Had the pleasure of speaking to Heather to explain about an overpayment. Heather explained how to claim over the phone and instantly followed up with an email. I replied to Heather's email and within a day her colleague Jane advised me that the attachments could not be opened . I submitted a revised attachment and today Lucy advised me that I would get a rebate. From my initial discussion with Heather to gaining confirmation took around 5 working days. Well done payment shield for the collective response and rectification