"After two years of terrible customer…"

After two years of terrible customer service from another provider with no UK based customer service, I eventually after several weeks of research into the limited number of providers that actually have humans based in the UK, rather than chat bots or email that takes weeks to be answered.

They answered all of the questions I had, did not bombard me with twice daily sales calls and emails as I had with one of the options I was considering.

So far the process cannot be faulted, they are not the cheapest on offer but on a par with my old provider, however I was up and running in no time, with clear easy to follow self service instructions for my old equipment, and the porting of my phone numbers will be complete in two weeks (much less than the 30 days quoted).

The call quality is very clear and the web portal manager, far cleaner and easier to use than Vonage.

So far I am very glad I made the move and with Landline telephones finally being retired later this year Small Business owners everywhere in the UK will need to choose a new provider.

I would have no qualms in recommending Voipfone as a reasonably priced alternative, I know we are all supposed to be welcoming AI services with open arms, but at times only a human will do!

"So far, so good."

So far so good! Good value for money, easy to set up. UK based call centre, answered quickly, super helpful too. If you get to speak to Chris, you're very lucky! Thanks Chris

"Very good value for money"

Very good value for money
after moving from a truly horrific previous telecoms supplier (which consisted of a mis sold and overpriced 7 year contract) voipfone is simply amazing - no contract, very very easy DIY setup and phone support to guide you through the entire setup process, easy to see how it scales to whatever you need, everything is customizable, you only pay for what you need etc etc.

There is a reason why they're the no1 recommended on the UK business forums, I can't imagen there is a better value supplier out there

"Fantastic service via emails"

Fantastic service with really quick responses to emails even over a weekend. Replies were real, not a canned pre-written response.

Overall I've been hugely impressed by this service which avoided losing my long held landline number and I'm not longer at the mercy of broadband providers.

I used a grandstream ht812 , not the model that voipfone provide instruction for but it wasn't too hard to figure out what goes where. Top tip: account number should include the extension too. A few non-connects until I figured that out.

This tech is fabulous for those with a technical mindset. It's not for you gran yet.

"Excellent service porting department"

Dear Voipfone Team,
I am writing to express my utmost satisfaction and appreciation for the outstanding service provided by the porting department. I recently encountered a significant challenge with porting my home landline number from BT, and the customer service assistance was nothing short of exceptional. Despite facing unhelpful responses and multiple refusals from BT, she remained positive and determined throughout the process. Her commitment to resolving the issue was truly commendable. Her ingenious approach ultimately led to the successful porting of my landline number, which I had been using for over 25 years. Her professionalism, dedication, and problem-solving skills have left an indelible mark. I consider myself fortunate to have received such outstanding assistance. Please convey my gratitude to her for her exceptional service, and I look forward to continued satisfaction with Voipfone.
Best regards

"Really pleased with the service and…"

Really pleased with the service and value. Been with voipfone for 12+ months and love that you can always speak to someone by phone or email. Very friendly and knowledgeable.

"Good Customer Service"

Slight issue setting up my Fritzbox, customer service follwed up and verified it was a paasword issue all good now

"Terrible refund policy lol"

I contacted them about my issue regarding my new job which needs a phone, the chat support asked me to go for SNOM phone and says it will work with my 3 5g hub. I purchased and upon testing the phone did not work. They tried to troubleshoot with me for 1 hr over the chat to no avail then I got fed up and returned for a refund. Tell me why this company decided to refund only 85% of my money just because I had opened the box and says they can’t sell as new anymore. Was I supposed to use the phone in the box without unpacking it? Too bad PS- I sent all components back to them but insisted on holding back part of my money.

"I have nothing but good things to say"

I have nothing but good things to say! Reasonably priced, extremely helpful service especially the porting teams and Lyndsay who has been incredible throughout a complex porting situation. Thank you!

"Excellent Service"

My business has been a customer of Voipfone for around 15 years. Always very helpful customer service and unbeatable prices. All the features we need apart from integrations to other systems like Zoho CRM. Highly recommend.